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oNerdheimer's avatar
oNerdheimer
New Rookie
24 days ago
Solved

Random black screen, whole system crashes, psu reboot only

Game runs perfectly fine until it crashes my pc - screen goes black, sound is being repeated in a loop for a short moment before it snaps, peripherals don't respond, can't ctr+alt+delete, only hard-reset by pressing 5s power button or directly unplugging psu helps.

It looks like whole Windows crashes.

It doesn't seem to be an issue with transient spikes, as then I'd see my PC reboot after audible click from the PSU, it may be RAM related, but I tried disabling XMP profiles and had same issues - PC ran fine for last few years without single crash anyway. I also tried messing with voltages on my GPU, CPU, nothing. 

Finally I clean-installed Windows and it changed nothing.

I believe that is something with how the game utilizes DX12, as it has access to hardware directly and this way it can cause Windows to die, instead of regular information about an unresponsive process...

Sorry for my english, specs are below:

I5-12600k - stock, properly cooled
Z690 AORUS ELITE DDR4 (rev. 1.x) - bios F32 (latest)
AMD RX 6800 from Aorus - stock, driver 25.9.2 (latest)
4x Corsair Vengance DDR4 3600MHz 8Gb RAM sticks (I tried running 2x and on lower speed, same issues)
Corsair RM 750W PSU (Gold standard)

  • After countless attempts to debug this sh*it... I did it :D

    I lowered the GPU clock from 2192MHz to 2000MHz (like someone somewhere suggested, around 200MHz down) and now I was able to play for about 2h straight! No crashes, no hiccups, just pure gameplay. I didn't notice problems with lower performance of the card, as I was playing on medium settings and capping the framerate to around 96 FPS (100Hz monitor with freesync here).

8 Replies

  • 00_mr_ngheo_00's avatar
    00_mr_ngheo_00
    Seasoned Newcomer
    24 days ago

    I got the same issue here. But in my case, it not RANDOM, it always happen when the game is "Verifying Shader". 
    P/s: The game was normal in beta, but ran into the same problem when release.

    I5-11400F - water cooled
    Asrock B560M Steel Legend  - bios P1.90
    AMD RX 7800XT Sapphire Pure - stock, driver 25.9.2 (latest)
    2x Corsair Vengance DDR4 3600MHz 8Gb RAM 
    Super Flower Leadex III 850W PSU (Gold standard)

  • You've tried many good troubleshooting steps. When a computer hard crashes with a black screen and repeating audio in a loop, it's mostly likely caused by a hardware issue.

    A RAM memory issue seems the most likely cause. Perhaps one of the memory sticks is failing and causing errors.

    Try only plugging one RAM stick into the motherboard at a time to try and narrow down which stick might be faulty.

    I've had good success with HCI MemTest finding memory errors.

    https://hcidesign.com/memtest/

  • oNerdheimer's avatar
    oNerdheimer
    New Rookie
    24 days ago

    Thanks Oskool_007, I will try removing the sticks one at a time - hopefully it's just like you said, as DDR4 is cheap nowadays...

    I will update my post if I find a solution :)

  • 00_mr_ngheo_00's avatar
    00_mr_ngheo_00
    Seasoned Newcomer
    22 days ago

    I think I found an solution. It seem like I having some kind of power related issues with the mainboard and the cpu. Although, my cpu is an non-k version or it's cannot be overclocked. I follow the solution in the below topic, the crashing problem seem reduce. It's not the best solution, but I can play 2-3 matches before it crash now :D

    https://forums.ea.com/discussions/battlefield-6-general-discussion-en/bug-battlefield-6-beta-%E2%80%93-black-screen-peripherals-turn-off-pc-stays-on/12458498

  • After countless attempts to debug this sh*it... I did it :D

    I lowered the GPU clock from 2192MHz to 2000MHz (like someone somewhere suggested, around 200MHz down) and now I was able to play for about 2h straight! No crashes, no hiccups, just pure gameplay. I didn't notice problems with lower performance of the card, as I was playing on medium settings and capping the framerate to around 96 FPS (100Hz monitor with freesync here).

  • 7900xt et ryzen 5 13600kf

    Le jeu est sortie et le jeu fait crash mon pc en écran noir et ventilateur a fond je doit éteindre mon pc et en le rallumant je doit désinstaller et reinstaller mes driver amd j’ai essayé plein de solution de Reddit mais rien à faire j’ai essayé de baissé les mhz max, désactivé le xmp de la ram dans le bios et d’autres trucs mais rien ne marche avez vous des solutions j’ai passé la journée a faire des tests et je perds espoir 

  • OskooI_007's avatar
    OskooI_007
    Seasoned Ace
    4 days ago

    ethernityteam​ here's some things to try. The first thing I would try for 13th and 14th gen Intel CPU is updating the motherboard BIOS. It's known to fix that generation of CPU.

    The PC is shutting down in the middle of a game? That's usually a hardware stability issue.

    Try these steps one at a time so you know which one fixes the hardware crashes.

    1. Update the motherboard BIOS firmware to the latest version.
    2. Disable XMP/EXPO memory overclocking in motherboard BIOS.
    3. Downclock GPU core and VRAM frequency by 200MHz.
    4. Disable both PBO & CPB in motherboard BIOS if you have an AMD CPU. Disable Turbo Boost for Intel CPU.


    If PC is still shutting down and crashing I'd check for memory errors with HCI MemTest.

    https://hcidesign.com/memtest/

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