The quality of EA help support is absolutely unacceptable.
I was able to play launch day until around 11PM EST and have not been able to play the game since as it's giving me error code 1:86001S:51009S:11468332130:1073807360Q . I've literally spent the last 24 hours being constantly lied to by support or having them just instantly close chats and nobody can explain what the issue is when it's account related and not hardware / networking related as other people can login to their accounts on my computer and play the game just fine and my issue persists if I try to login on their computer that they're also able to connect to the game on.
This is the current chat I'm having right now and this is absolutely ridiculous.
Bumping until I can get an answer from an actual EA employee because the only response I got is there is no bans on my account and I cannot access the game I spent $100 on.
Bumping because i am also seeing this and still no answers from anyone
I get the same response. Played one time on launch day. I have been getting the error ever since. Chat keeps saying I am not banned. Yet I still can’t play. 5 days so far.
I am experiencing similar, as are many others. Mine says account_abuse, most others say competitive_advantage. Go to the EA help site, open your account, security and privacy, download your data. It will tell you the reason in there.
EA is not providing us with any answers, and is only telling us we get to stay banned. This also has happened for nearly everyone outside of refund windows. They have also disabled refunds in some cases, hidden live chat and email options...so much wrong going on with all of this.
This is class action level territory of not resolving the issues, giving information, and hiding methods of recourse.
They seriously need to get more people on this who are competent enough to actually investigate and not give copy and pasted responses and let us know what is going on, because I honestly believe a majority of these, and certainly my own, are ERRONEOUS BANS.
Might as well just be robbing us at this point...
EA, GET IT TOGETHER AND HELP US
My account isn't banned which was the only thing that support could confirm but I've also already pulled my data from the EA website and it simply says "Active" for everything. There's no instances of any kind of ban / abuse / advantage.
Bumping again seeing as it's been 48 hours now since I've lost access to the game for zero reason. I paid for the product so where is it EA?
same
i am having the same issue and kept getting passed around was finally just told they are aware of the issue and working on it and to wait for it to be fixed and to check ingame updates on status of fix. if i could check ingame updates i wouldn't need to because the game would be working this is ridiculous
I'm having the same issue – I managed to play for about 20 minutes. But the main point is that this started for me a year ago with the previous game, Battlefield 2042, and I already suffered from this problem during the Battlefield 6 beta. I've already optimized my modem to the maximum extent possible and even purchased a dedicated static IP address. I've tried absolutely everything, but there's been zero improvement. Using scripts, I was able to determine that the connection loss is happening on EA's servers.
explain more pls. how did ur tests conclude it was on ea servers side?
Solved my problem by changing DNS.
what DNS settings did you use i have tried multiple and nothing has changed
I was able to play one game on launch day. I updated my profile name waiting to group up with friends and have been receiving the unknown error with the same error code any time I try to play after it shows the server queue.
Tried uninstalling reinstalling and any other suggestions to fix issue. My downloaded EA data has status reason "BANNED_ACCOUNT_TAKEOVER" but when finally got through to EA support they show no bans or penalties or any issues with my account.
Spent most of Friday night and Saturday trying to get an answer or solution through EA support but they were not able to provide any reason or way to fix issue. The closest reason they found was the following.
"The error code 1:86001S:51009S likely indicates a failed account authentication handshake between the EA app and the game, often related to an improperly linked or misidentified EA account. This can happen even after reinstalling because the core account data is stored on EA's servers, no on your PC."
They said the only thing I could do is wait a while and see if it works later but with no timeline and not seeing this issue as a listed known issue being worked on that's frustrating having no idea if or when this will get fixed.
Same here. Played on launch day only to get the same error ever since. Live chat claims is a bug they are working on, but it’s happening with a lot of EA games. They said it wasn’t account related even though I find it highly unlikely.
Exact same situation. Have spent all weekend just watching everyone else play while no updates have been given on this anywhere.
I posted an update and how I got it to work on another thread so adding that here if it helps anyone.
Was able to get more help and from an EA advisor that actually looked into my issue and account. Somehow updating my profile name and my EA account name and Steam display ID matched caused the error. If EA and Steam linked they can't have the same display name for some reason...
After he looked into it more and tried multiple things like flushing DNS cache, disable 2FA, repairing game, logging out and back in he was pretty sure my original EA account is completely block from BF6 and accessing the servers because of the linking issue.
He said I could try another email or EA account, sign up for EA pro play and test playing BF6. I had another EA account and email that I did not used but tried it and it works no problem. I asked for a refund on the game and will probably cancel EA pro play and purchase again.
So good news is I am able to play. Bad news probably out the $16.99 EA pro play just to test as well as hours of testing and trying to fix all weekend. Also, lost any and all progression and rewards from other Battlefield games on the new account.
If you have the game only on EA app, you can try and create a new account and play through there. You won't need to reinstall so it's quick to test. If you're linked between Steam and EA app he said both accounts need to be new created accounts to get around being blocked in the EA server.
Hope this helps someone if they're desperate to play or find a fix even though it's not ideal.
Having a similar issue but a different error code. Error Code 1:86001S : 51009S : 11468332130 : 1073807360Q
Played one game Friday then this unknown error happens every time I try to play after the server queue. Tried every solution I could find with no fix. I downloaded my EA account data and for status reason it shows "BANNED_ACCOUNT_TAKEOVER".
Spent hours over the weekend trying to get through to EA support. They showed no bans or issues with my account but had no solution to fix the issue. The best information they could provide was this.
"The error code 1:86001S:51009S likely indicates a failed account authentication handshake between the EA app and the game, often related to an improperly linked or misidentified EA account. This can happen even after reinstalling because the core account data is stored on EA's servers, not on your PC."
If that's the issue they said there was nothing they or I could do to fix it. I'm hoping they have solution soon or at least address this issue and that they are working on a fix.
Thats the most insight we have gotten yet. if its an issue with the account then im thinking someone if they can should try making a new steam or ea account and trying to buy the game there using ea play since its cheaper. if a brand new fresh account works then i think that seals it.
in edition to this, iv just heard from someone else on the steam discussions that they have this issue to, but if they log into there friends account it works totally fine, we might have something here
EA Will not respond. I played fine all weekend woke up to a ban for Competitive Advantage or some BS, 6 hours later after I had logged out for the night.
I can't get a hold of anyone via chat. I can't even make a case to review the ban. It's absolutely insane.
For the sake of troubleshooting, I got EA Pro on the account that this is happening on since i had originally purchased it on Steam. Redownloaded and launched from the EA app.
Did not fix the issue.
