Forum Discussion
278 Replies
- SoulReaper8503 months agoSeasoned Rookie
So I looked into the personas and I gotta ask tech support to delete all IDs except my steam and EA one
- SoulReaper8503 months agoSeasoned Rookie
My EA Username is Soulreaper850 and Steam is Just Soulreaper85
- EA_Aljo3 months ago
Community Manager
You can contact an advisor by hitting the 'Contact Us' button at the bottom of this page.
- CaptCanberra3 months agoNew Traveler
Hi EA_Aljo - when changing the EA ID, it’s important to compare which EA ID is in use in the EA desktop application, and also the web application.
You’ll likely find that they don’t match, and cannot match as the user will get a ‘ID in use’ error.
This is also only a symptom of the actual underlying issue.
Please see the direct message I sent you with a work around that will actually work. (Users will need to contact EA support and remove all but one EA ID from their EA account)
- Danja3 months agoRising Novice
I feel this has something to do with my EA account as I have similar issues logging into Wild Hearts and Battlefield 2042.
How can I reach out to someone about looking at my profile and making sure everything is good on that front?
- Danja3 months agoRising Novice
This, unfortunately also did not work for me.
Same issue (no new issue)
- EA_Aljo3 months ago
Community Manager
Does your Steam ID match your EA ID? I've heard of others with mismatched IDs that were receiving this error. You could try renaming your Steam ID to match your EA ID if they are different.
- SoulReaper8503 months agoSeasoned Rookie
Tried that didn't work
- CaptCanberra3 months agoNew Traveler
Lucked out with a support tech that would actually action something (instead of just deferring to unhelpful documentation) and have found a workaround that has rectified the authentication loop error [1:86001S:51009S:11468332130:1073807360Q].
What I recommend doing to rectify the issue quickly, without waiting for EA to pull their finger out.
CONFIRMED WORK AROUND PROCESS:
- Download your EA profile data
- This is required because you'll need to identify which 'Persona' or EA ID to preserve
- Identify the EA ID which was used when you first played Battlefield 6
- I had a friend sit on the menu and watch as I launched the game through steam - the EA ID popped up saying "### is Online"
- THIS IS THE ID YOU NEED TO PRESERVE TO KEEP YOUR PROGRESS
- Get a coffee, and start the long painful process of cycling through EA support techs until you find one willing to delete old EA ID's
- Most will say they cant - just move on. Some of them CAN!
- Delete ALL EA ID's except the one you identified in step 2
- This will align EA's backend authentication systems with the BF 6 authentication systems and you should be home free
NOTE: EA games which may be using alternate EA ID's/Persona's will lose their progress - proceed at your own discretion
- Download your EA profile data
- Porridge283 months agoRising Rookie
That's not an ideal fix unfortunately as I have spent 60 hours + on it and collected all the tags in the campaign, Completed all the challenges etc. I don't think I'd have it in me to do it all over again. But I am using steam.