Forum Discussion
278 Replies
- BlvckguyYT4 months agoSeasoned Traveler
so basically we’ve been shawdow banned but it doesnt show that we are ? And they dont know how to fix the error on their side
- EA_Aljo4 months ago
Community Manager
Hello, everyone. I understand this is a very frustrating issue many of you are dealing with. I'll do what I can to help. Thanks so much for being patient and trying to help others troubleshoot.
First, please make sure you go through all the steps in this article:If that doesn't help, gather a DXDiag and attach it to a response.
We'll get these details passed on to the Battlefield team for review. Thanks!
***ACCEPTING AS A SOLUTION FOR BETTER VISIBILITY. THIS ISSUE IS NOT RESOLVED***
- SelLum324 months agoNew Traveler
Thank you for the response. Just please be aware this is happening on PS5 as well.
- SoulReaper8504 months agoSeasoned Rookie
Here's My Info
- kupabom4 months agoSeasoned Newcomer
1:8600 1S:51009S: 11468332 130: 1073807360Q
- kupabom4 months agoSeasoned Newcomer
restarting helped the games
- MisterZoltek4 months agoRising Novice
So I have no idea if any of this helps but I believe it to be an EA account issue. I was getting this error a few weeks ago on Steam, read about people saying it was an account issue so I made my EA name match my steam name and it worked for a few weeks, all of a sudden it stopped working again. Yesterday when redsec came out I was able to play again, played for an hour with no issues, logged back in that night and was now getting the same error again. Being that you can now download the game for free on the EA app I figured I'd see what happened if I launched it through the EA app, if I used the EA app it was telling my something about my account being restricted from accessing online features and no, I haven't been banned. For the hell of it I have the Nvidia Geforce Now service that I use on my laptop from time to time so I tried to launch BF from my laptop through that and got the same 'unknown' error through a cloud gaming service running my steam account. I really don't think that it's anything GPU related I only believe it's something to do with EA account issues.
One odd thing I also noticed is that according to steam I still have an active EA Play subscription (didn't even know it was active) but my EA account says my subscription expired. Not sure if it means anything but I'm trying to find anything I can to help fix this
- SoulReaper8504 months agoSeasoned Rookie
Didn't work
- BlvckguyYT4 months agoSeasoned Traveler
Agreed, this has nothing to do with graphics so I’m not sure why that solution was mentioned but according to AI like bro below said -
- It’s credible that this error often is a kind of account/entitlement/authentication issue that ends up looking like a ban (or anti-cheat flag) to the player.
- It may be a “shadow ban” (i.e., you’re prevented from matchmaking or launching but you aren’t shown a visible ban status) — this is strongly supported by user reports but not officially confirmed.
- Because it’s clouded by multiple potential causes (authentication fail, account mismatch, anti-cheat flag, hardware/software interference), the error isn’t clearly labeled by EA, making user-diagnosis harder.
- swissburgh4 months agoSeasoned Rookie
So the password Change worked for like a week now im back to the error