Anyone have any updates on this? I played all day on launch with no errors and as of this morning I have been seeing this nonstop upon getting past the queue. Have tried pretty much every suggestion that i have found through google and these forums.
Community ManagerIt's possible this is account related as others have mentioned in this thread. Mainly, having multiple EA IDs on the same account. For that, you'll want to open a case with an advisor to see if they can assist. You should only have one EA ID per account. Cases can be opened by hitting the 'Contact Us' button at the bottom of this page.
Community ManagerI'm not seeing any issues with your system. So, it's possible this is account related as some others have mentioned. Did you try resetting your password?
EA_Aljo hey , something really insightful. I downloaded my player data and see my account is banned , it doesn’t say this in game and customer support doesn’t say my account is banned either , but I do see it in my player data , this may be the reason
Community ManagerThat could be it. Was the ban from Steam or EA?
EA_Aljo I can play all other steam games and log on just fine so id assume EA, but thing is , I’ve done nothing wrong and played fine all beta and the first two days . Usually when someone is banned it says that in game or the player gets an email with a reason , I have nothing of the sort which maybe why it says unknown error for me and everyone else with this code ban reason says account takeover whatever that means
EA_Aljo More context , I turned on two factor authentication and tried to boot the game again ,had some difficulty getting the 6 digit code to come through but even when I did got the same error code which further indicates a EA species ban, I don’t see what happened if I was fine all beta and the first two days , I did nothing
I’m talking to another customer service rep this morning and he keeps telling me I’m not banned even though my player data says other wise , why would the data lie or who’s the liar here ? Lol like dude ..
Community ManagerAre you sure you're using the right account? An advisor won't see any bans if you're contacting them from an account that hasn't received a ban. Unfortunately, if this is an account issue, you'll need to get assistance from an advisor. We can't help with those over the forums.
Community ManagerYou'll need to contact an advisor to get assistance with that. We're not able to help with account issues over the EA Forums.
EA_Aljo I sent you a message that shows my player data and status saying banned , I can also send the transcript of the customer service agent saying he can’t see my ban , along with some other research complied from AI searches on this issue . Just trying to narrow down the issue , but it seems to be shadow bans for no reason and/or Ea severs not authenticating us for that, or some other reason , no one changed their computer or internet settings from beta to now for the most part
