Forum Discussion
278 Replies
- EA_Aljo4 months ago
Community Manager
You're welcome.
Most likely, it's an account issue causing this, but it's possible this is connection related. Have you tried any troubleshooting for that yet? If so, what did you try? - SelLum324 months agoNew Traveler
EA_Aljo Yes I have. I use a wired connection. Tried just about everything. changing my DNS. Resetting router, using a hotspot instead of my modem. Clearing my PS5 cache.
I also tried deleting and reinstalling the games. Restoring licenses.
- NET_ERROR_OG4 months agoRising Newcomer
Bump**
Same issue, downloaded it on epic launcher on my PC so I could have cross progression with my Xbox. Ran the game for the first time ever on my pc and was met with account restricted
- BlvckguyYT4 months agoSeasoned Traveler
It’s finally works after 3 weeks , downloaded new nvida driver but not 100% sure that was the fix
- EA_Aljo4 months ago
Community Manager
Ok. Since this appears to be account related, please open a case with an advisor by clicking on the 'Contact Us' button at the bottom of this page.
- SelLum324 months agoNew Traveler
EA_Aljo I have done so multiple times. They don’t acknowledge the issue is account related or they say they will send it up the chain, depending who I speak with. Is there a way for it to be escalated to someone who can speak on the issue?
- EA_Aljo4 months ago
Community Manager
Glad to hear it! Let me know how it goes!
- EA_Aljo4 months ago
Community Manager
Can you give me your Steam ID? This will help us check for any account related issues that might be causing this.
- EA_Aljo4 months ago
Community Manager
Can you give me your Steam ID? We'll see if we can find any account issues that may be causing this.
- swissburgh4 months agoSeasoned Rookie
For me it doesnt work on the EAapp or on steam