Re: Steam - Unknown Error 1:86001S:51009S:11468332130:1073807360Q

This error is caused by your account having two separate EA IDs which is not something that should be possible but I can promise you that if you were able to put into a ticket, you're wasting your time. EA support literally does not grasp what the issue is and I tried to argue with them for over 5 hours last night. Basically for example if I go on the EA desktop app and go to my profile, it will not show my correct EA ID instead of my current one but by changing my "Nickname" on that profile to the correct ID it would overwrite the nickname and fix my profile to have the correct name. This issue would happen to me with Battlefield 2042 and that was how I would fix it.

However, now I'm in the same situation as you as I own the game on steam and this is not an option to fix the game. No matter how many tickets you put in support doesn't understand what the issue is and our games are basically bricked unless you can convince them to fix this issue on your account. The error we're getting is an account authentication error caused by ID mismatch and you literally cannot fix it on your end with the Steam copy of the game without starting over.

I've tried unlinking and relinking to the same account but it did not fix the issue. Linking to a brand new account should 100% fix the problem but you're going to probably lose all of your game progress that you made on the first day. 

I cannot even talk to a member of EA staff? how did you get hold of someone? i am busy arguing with a Community manager in discord

https://help.ea.com/en/ea-account/

Go to the bottom of this page and there's a contact us button. It's going to look like you're submitting a ticket but it's not so after you press submit, scroll down to the bottom and you'll see something like chat with an adviser which will open a live chat with EA support. Fun fact, the submit button itself doesn't even work on Firefox / Chrome and you have to use Edge for it to actually work. 

Ok thank you i have managed to find it <3

No problem, if you somehow convince them to fix your account by all means please tell me how you did it because every person I talked to last night couldn't even type a sentence that didn't contain broken english or a copy / paste response. I would really love to play my $100 paperweight game

No worries, Im speaking to them now. add me on discord. Discord account - Odrive

I have the same issue please let me know if there is a fix

I noticed my account names were different when I hit managed account it would come up with a very old name I used. 
I changed the nickname on the app to the other one and it did not work.
I also unlinked and relinked my steam to the ea account and that did not work.
I was going to try to just make a new ea account after but now it says I cant unlink my account until April of next year.....

Im at a loss

Same error code, my username matches in the EA app and on the website too. Guy i talked to on the support chat said it was being worked on and to "wait 1 or 2 days for it to be fixed." Super whack to say that when the game just released and you know that everyone is wanting to be playing it, in my opinion anyway.

Almost wish i hadnt talk to them, ended more annoyed after he said that than i was prior 🙃

Its so niche that i bet they are just saying that to move on through their chats.. My guy said it was "not possible" to wave the 6 month wait time.. What a joke.

I'm just here to say I'm just now also having this issue; played fine earlier today.

I've had an ongoing issue preventing me from playing BF1, now this?

lol

I want an actual EA Employee to please tell me how the quality of your customer service is even acceptable. 

I've attached the transcript that I just had and I want anybody to tell me how this is even remotely okay. I wasted TEN HOURS, TEN, trying to talk to anybody about getting this issue fixed for a man child to ragequit because he doesn't want to do this job. I want an EA Employee to tell me how this isn't theft. How can I spend $100 on a game and it's literally just bricked and non functional? This Nishant person legitimately should be fired. 

I’m having the same issue, except mine is with Xbox. I have an updated EA ID on the help.ea.com site as well as the forums.ea.com. However on the myaccount.ea.com site it shows an old EA ID. I tried talking to a support agent, the best they could offer was to submit it as a bug report. I’m not 100% convinced they understood the issue either.

I bought the EA play subscription on a new account and it works on that new account. This means that this has nothing to do with network settings or anything else. it is purely Account based.

My game decided to work yesterday but then again today. same error.

Are u saying that u have the issue again now on ur new account or is it all working perfectly?

I've been aggressively trying to tackle this issue for the past few days spending close to 10-hours in various streams of EA tech support channels, and I think I'm getting close to finding the cause. 

As you may read in other posts relating to this 'unknown issue', there is suspicion that the issue sits somewhere around account authentication. 

My current theory is that after logging into Battlefield 6 on launch day (which would have used my account credentials to generate an authentication token), I changed my account details. Which was fine while my authentication token was valid.

Once that token expired however (potentially 24 hours later), Battlefield 6 was no longer able to create a valid authentication token which is leading to the error you're seeing. 

You might ask "But why is it not using my current account credentials to generate the auth-token?"

I dug deeper, and found that multiple iterations of my EA ID were able to log into my account using my current password.
I suspect this is a back-end bug that could be causing all kinds of authentication troubles internally.

Unfortunately, EA doesn't seem to want to take this legitimate cyber-security risk seriously... So here we are. Public forums. 

Check out the forum post below:
https://forums.ea.com/discussions/ea-app-technical-issues-en/security-vulnerability---multiple-ea-ids/12763070

Great shout on this! Sent me off on a hunt looking into EA ID's and how they're associated to your account... Horrific findings 😅

Support team seemed interested in what I found, but was unable to escalate the matter (straight-forward answers all the way through, but dodged my questions regarding internal policies preventing them from escalating technical problems) 

I spent yesterday doing the same thing, researching how ID'S work. At least someone on another thread got confirmation 13 hours ago that its an issue with EAs authentication and they are aware of it but that's all we got.

Yeah, it's pretty shocking.
I've been aggressively trying to tackle this issue for the past few days spending close to 10-hours in various streams of EA tech support channels, and I think I'm getting close to finding the cause. 

My current theory is that after logging into Battlefield 6 on launch day (which would have used my account credentials to generate an authentication token), I changed my account details. Which was fine while my authentication token was valid.

Once that token expired however (potentially 24 hours later), Battlefield 6 was no longer able to create a valid authentication token which is leading to the error you're seeing. 

You might ask "But why is it not using my current account credentials to generate the auth-token?"

I dug deeper, and found that multiple iterations of my EA ID were able to log into my account using my current password.
I suspect this is a back-end bug that could be causing all kinds of authentication troubles internally.

Unfortunately, EA doesn't seem to want to take this legitimate cyber-security risk seriously... So here we are. Public forums. 

Check out the forum post below:
https://forums.ea.com/discussions/ea-app-technical-issues-en/security-vulnerability---multiple-ea-ids/12763070

Nope.

The new account works perfect.

My old account started working again. and then stopped working and still isn't working. the new account still works

I added you on discord. Did u find a resolution to this? I’m about to lose my mind.

Yes i did. Ill write up a exact guide on how i got it up and running

So i found a workaround.

The issue is in-fact 100% tied to your EA Account. This issue is not relating to network or hardware.

The fix is to Unlink you EA account from steam -> Link a NEW EA account to your Original Steam account.

WHEN DOING THIS YOUR STEAM BATTLEFIELD 6 PROGRESS WILL BE TIED TO YOUR NEW EA ACCOUNT.

If you have a brand new EA account then your battlefield progress will reset.

Before i found a fix i had a level 27 character on a new EA account. When i linked the new EA account to steam all that progress carried over.

Fix if you have 6 month lock for unlinking.

1. Go to EA support site
2. Select account problem
3. Scroll down and select Contact Us
4. !!!IMPORTANT!!! - Make sure to select “CANT LOGIN” (EA can ONLY UNLINK if you use this option)
5. FIll out the rest
6. On the next screen scroll down and select talk to agent
7. Speak to the agent and request your steam and EA account to be unlink.
8. Once done your steam account will now work.

For what it’s worth I was playing this game on Tuesday night and every night just fine. Went to play on Thursday night and was getting this error. I tried all the dumb dns things and after searching more I ended up here. I’ve only ever had one EA account, I play with steam linked to that ea account, tried even installing the EA app on my PC, unlinking and linking my account, nothing worked.

watching how “helpful” support was on this, I didn’t bother. I did one simple thing and I was able to immediately sign in.

my steam name is MisterZoltek and my ea name was zoltek. I changed my ea name to MisterZoltek and literally the next time I started the game up I got in.

could be a weird coincidence, could be what solved my problem, may be worth a shot for anyone here 

I’ll give a try and see if it works