Battlepack glitch showing legendary skin then reopening

Hello @Reschers 

I am really sorry for those troubles with your missing item, but we can`t help you with this problem on our boards. I suggest you to get in touch directly with EA Advisors on this, since all the items, you have opened are saved on your account. 

Cheers,

Archi 

Thanks for your response. Would you mind detailing to whom I should write? Missing content? Report a bug? etc. The content, I don't know, is missing. I think the game glitched it because the second blue weapon that I got IS in my inventory. I just wanted to super rare skin (obviously) much more than the other. Thanks again!

I recently opened a Super rare battlepack skin and never received the content. It was a "Silver Victory" (Super Rare) Skin for the Light Tank. I contacted EA and was advised to post a bug report here. EA also informed me that they would notify the developer of my issue. Any help on this issue would be highly appreciated as this is the first super rare battlepack I have opened after playing since the early release before launch day.

I received the battlepack after playing a match. I opened the pack during the loading screen of the upcoming match and the full opening sequence played out and showed the item I had received, the "Silver Victory" (Super Rare) Skin for the Light Tank. I also received a second battlepack after opening the super rare, the super rare never showed up in my inventory. Thanks.

Hello @Reschers 

Missing content would do. Just describe your situation the best possible way, like what did you get and now missing, and how it happened.

Cheers,

Archi 

You know, I've tried contacting them like you said and I do appreciate the support, which is something I like about EA. However, the only option that appears is the chat and no matter what browser I use, it doesn't connect with anyone. It just says Thanks for contacting them while they find an agent. 2 hours later, still no  agent.... Is that normal? 

Hello @Reschers @xProMontanaTTV @xxxspawnxxx100 @Nexaii 

We are aware of an intermittent issue that affected the opening of Battlepacks for some players. Rest assured, the items were added to your account, and will appear in your inventory the next time you open a Battlepack. 

Cheers,

Archi

@EA_Archi

I opened another battlepack after reading your message, the item still did not appear. How can I resolve this issue? Thanks.