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Sanette's avatar
Sanette
Seasoned Newcomer
4 months ago

BF 1 SE falsely claims an expired trial

I own Battlefield 1 Standard Edition and some of its DLCs, and yet the library claims that "the trial has expired" (PNG attached).

I tried the trial version a long time ago, but finished it before the time limit ran out, and got BF 1 SE since then.

I played a little recently. The game crashed, reported corrupted files, and suggested a repair. I ran the repair and received a "trial expired" message mentioning EA Play (PNG attached). I never had the EA Play membership, though, so I tried repairing multiple times and even reinstalling, but now I cannot even download it again.

I already created multiple cases via EA Help / EA App for this issue. The cases seem to keep disappearing/not being generated, because there are no cases listed in my account. Also, there has been no contact/solution from EA Help so far.

Can somebody please help?

bf 1
bug
pc
technical issues

4 Replies

  • Sanette's avatar
    Sanette
    Seasoned Newcomer
    4 months ago

    I already tried the email option as well. After 10 days, still no answer...

  • danisoff's avatar
    danisoff
    Hero+
    4 months ago

    The only advice I can give you is to try starting a new case again, nobody can assist you on the forums with this specific issue.

  • Sanette's avatar
    Sanette
    Seasoned Newcomer
    4 months ago

    I was hoping for an alternative contact to EA support, as the tickets via the EA App or EA Help did not accomplish much. At this point, there are nearly a hundred tickets on this issue that I created, and yet I have "no cases", and they completely ignore it. No reaction whatsoever, I still cannot play the game. I believe there used to be a live support option, which seems to be no longer available. So the only platform I managed to post this to is this forum, where no one can help me. I really thought EA could not get more ridiculous. The worst thing about this is that I cannot even get my money back, since they sold me a non-functional product, and there is no way to contact them to request a refund.

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