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lALFAI's avatar
lALFAI
Seasoned Newcomer
4 days ago

BF1: Server-side Crash Exploit via Permanent Persona ID (GUID)

Hi EA Community Managers and Technical Team,

I am experiencing a severe and game-breaking issue in Battlefield 1. Malicious players/cheaters have targeted my account using a known server-side crash exploit. They have scraped my permanent numerical EA Persona ID (Account GUID / Nucleus ID). 

No matter which official DICE server or community server I join, within 2-3 seconds of entering the match, my game freezes completely and I am immediately dropped to the main menu with the "Session Disconnected" (OTURUM BAĞLANTIN KESİLDİ) error message. 

My internet connection is perfectly stable and fiber-fast; this is absolutely not a network/routing problem on my end. It is a targeted script attack flooding my permanent database ID with malformed crash packets.

I have already contacted EA Live Support, and the agent confirmed that customer service front-line tools cannot change or reset the numerical database ID on their end, and they closed my ticket. However, this leaves me in a position where I cannot play the game I legally purchased at all, because my unchangeable ID is leaked and blacklisted by these griefers' automated scripts.

Can a Community Manager please look into this issue, check my account telemetry logs, and escalate this to the specialized engineering/studio team? I need my back-end identifier refreshed, or my profile protected from this specific server-side packet flooding. 

Thank you for your assistance.

My EA name is lALFAI

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