Forum Discussion

roadhog123456's avatar
roadhog123456
Traveler
2 days ago
Solved

Banned without reason

I’ve run into a serious issue regarding my ban appeals. 

I submitted my first appeal on October 20th, having received the ban on the 19th.

The first one was rejected almost immediately, so I had to submit a second one that same day, the 20th.

I then waited 3 days, and today—the 23rd—I received an email notification, and the appeal status on my case page showed that it had been rejected.

I tried submitting another appeal, as the specific reason for the ban was never stated anywhere.

However, as soon as I sent the second message, I received the exact same email response as before.

I even submitted a fifth appeal, and once again, I immediately received the very same email.

I honestly don’t understand what’s happening or why my appeals are being automatically rejected.

This is really very strange, and I don’t know what can be done right now.

discussion
pc
technical issues
  • EA_QueenBee's avatar
    EA_QueenBee
    2 days ago

    Hey roadhog123456​,

    Unfortunately we can't help with bans here on the forums. If our terms of service team has already rejected mutliple appeals, then I'm afraid that we can't overrule that here. The only team who can look into this is terms of service, and if they've decided that the ban is justified then it's likely going to stay.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey roadhog123456​,

    Unfortunately we can't help with bans here on the forums. If our terms of service team has already rejected mutliple appeals, then I'm afraid that we can't overrule that here. The only team who can look into this is terms of service, and if they've decided that the ban is justified then it's likely going to stay.

  • roadhog123456's avatar
    roadhog123456
    Traveler
    2 days ago

    Thank you for taking the time to read my post.

    To clarify, I am not asking the forum team to overturn my ban. I am trying to obtain a clear explanation from the Terms of Service Moderation team so I can understand what I am being accused of and respond to it appropriately.

    My Penalty History only states “Gameplay enhancement,” while the emails I received repeat the same generic decision without explaining the alleged conduct or identifying the relevant part of the User Agreement.

    I understand that confidential anti-cheat detection methods cannot be disclosed. I am simply asking for the overall reason for the ban and the specific type of violation alleged.

    Could someone please clarify the appropriate procedure for requesting this information, especially when repeated appeals receive the same response within minutes?

    I want to understand the allegation before drawing any conclusions about whether the ban was justified.

  • _Barracuda_Srn's avatar
    _Barracuda_Srn
    Seasoned Newcomer
    1 day ago

    Same problem my friend, i was banned without reason, all appeals was denied without any good reason, too many players have the sme issue, i see it via forums, youtube videos, social media posts etc. THERE IS A PROBLEM WITH THE BAN SYSTEM, EA BAN PLAYERS THAT ARE NOT CHEATERS, ITS BUG, AN ANTI-CHEAT MALFUNCTION, WE PAYED FOR THIS GAME AND WE DID NOT BROKE ANY RULE, we do not trying get "unbanned" via forums, WE ARE TRYING MAKE YOU HEAR US.

    My post a day ago was also about this, check it out, get the community over this issue, there are too many people.

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