Cheated Out of Natty Packs

I was playing my National Championship (Campus Legend tier), blowing-out my opponent at halftime. He comes out in an onside kick, doesn't recover it, and I "conveniently" am immediately met with a message saying I've been disconnected from the EA servers. My Xbox remained connected, my phone, my computer, all other devices in my home were never disconnected. There was never a dip in my internet. 

Either EA's servers went bad on me, or my opponent booted me off the EA servers. Either way, I was cheated out of my three National Championship packs (and I believe a Victory Formation pack as well, not to mention the "loss" on my record, but that I care slightly less about). 

I've provided undeniable proof (clip of the event attached) of me being cheated out of what I earned. I contacted EA support, and had at least two hours wasted. The guy blatantly lied to me, saying that he was "about to give me the packs, but my supervisor stopped me."

I'm here, asking for a community manager to help me obtain the rewards I earned.