Forum Discussion
7 Replies
- EA_Illium1 year ago
EA Staff (Retired)
Hey @glen1121
To confirm have we tried the following as well?
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
- glen11211 year agoSeasoned Newcomer
The only thing I have not done on your list is items 7 and 8. I will try those tomorrow night when I get back home. Thank you
- glen11211 year agoSeasoned Newcomer
I have gone through this list you sent me and am still having the same issues
- EA_Illium1 year ago
EA Staff (Retired)
Hi @glen1121, Thanks for trying those steps, to confirm does the game completely freeze or do you get any error messages? - glen11211 year agoSeasoned Newcomer
The game completely freezes and the only way to get out is to reboot the Xbox
- EA_Illium1 year ago
EA Staff (Retired)
My buddy is having the same issue. Never been able to do anything. He hasn’t downloaded on internal. Redownloaded game, switch NAT, and followed your full list