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glen1121's avatar
glen1121
Seasoned Newcomer
1 year ago

Dynasty and Road to gloy both freeze up as soon as it loads

As soon as you load into them it freezes up. I have done a console reset. I have uninstalled and installed the game multiple times. Have worked with Xbox tech support and followed their instructions and nothing seems to fix the issue

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey @glen1121 

    To confirm have we tried the following as well?

    1. Make sure you have the latest software update.
    2. Perform a power cycle.
    3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    4. Unplug any devices attached to the USB slot.
    5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
    6. Troubleshoot your connection to EA games
    7. Open you're Xbox NAT Type
    8. Clear the MAC Address.
      • From the Xbox dashboard, click Settings, then go to All Settings.
      • Go to Network, then Network Settings.
      • Click Advanced Settings, then Alternate MAC address.
      • Select Clear, then restart your Xbox.
  • glen1121's avatar
    glen1121
    Seasoned Newcomer
    1 year ago

    The only thing I have not done on your list is items 7 and 8. I will try those tomorrow night when I get back home. Thank you

  • glen1121's avatar
    glen1121
    Seasoned Newcomer
    1 year ago

    I have gone through this list you sent me and am still having the same issues

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @glen1121, Thanks for trying those steps, to confirm does the game completely freeze or do you get any error messages?

  • glen1121's avatar
    glen1121
    Seasoned Newcomer
    1 year ago

    The game completely freezes and the only way to get out is to reboot the Xbox

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @glen1121, Do you have this installed on the consoles internal storage or an external drive?

  • guthrieBJ's avatar
    guthrieBJ
    1 year ago

    My buddy is having the same issue. Never been able to do anything. He hasn’t downloaded on internal. Redownloaded game, switch NAT, and followed your full list 

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