Forum Discussion

DerAndrew89's avatar
DerAndrew89
12 months ago
Solved

Login Verification

Is there a glitch with EA login? Every time I open the game I have to go through login verification and get a code from my email to input just to play the game. Is there a fix to this? Thanks!

  • EA_Illium's avatar
    EA_Illium
    12 months ago

    Hey @DerAndrew89 

    We can try to access your EA account details. 

    Remove your trusted devices from the "Security" tab, and try resetting your EA account password (at the top of the security tab). After closing your game powercycle your device and try to log back in once more to see how often this continues. 

    If you do repeatedly get asked to verify your account. We may need to reach out to our support to have a look at your account. 

     

    How to use EA Help

    Cheers!

     

7 Replies

  • DerAndrew89's avatar
    DerAndrew89
    12 months ago
    @EA_Illium I have not made any changes and I use the network. I went on vacation and came back and now I get the login verification notification everytime.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    12 months ago

    Hey @DerAndrew89 

    We can try to access your EA account details. 

    Remove your trusted devices from the "Security" tab, and try resetting your EA account password (at the top of the security tab). After closing your game powercycle your device and try to log back in once more to see how often this continues. 

    If you do repeatedly get asked to verify your account. We may need to reach out to our support to have a look at your account. 

     

    How to use EA Help

    Cheers!

     

  • DerAndrew89's avatar
    DerAndrew89
    12 months ago

    Unfortunately I cannot access my login to remove the account/ devices because it is linked to an email that was deactivated from my college as they took away alumni emails. When I try logging in it wants to send a verification code to that email so I cannot get past that point. 

  • jay711523's avatar
    jay711523
    Rising Novice
    12 months ago

    This is so frustrating, I can’t play online and I’m having the exact same issue. I NEED to change my email or unlink that old email to my new one!! Please help. 

  • SeVe2917's avatar
    SeVe2917
    Newcomer
    2 months ago

    I’m having issues logging in. It’s asking for verification all the time. And the code email it sends never comes through. Companion app won’t log me in. Neither will the web app. I can’t remove any trustee devices either without a verification code being sent which again doesn’t come through 

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