Unable to login on PS5

Have tried incognito as well. All three. Its really strange, its almost as if its wanting to generate a pop up of some kind but nothing ever appears. I have checked to make sure, not only is ea support's site allowed, but they are in general. Not seeing anything.

Tried the above steps. Chat still not working. Did find the email link, but no matter how fast I go through the process it always times out. I have the text copied and pasted (will put it below) only showing up as 595/5000 on the page, and the size of the file is 48.6kb.

Hello,

I had just made a post on the forums about this.

I am unable to login to CFB 25 due to my Playstation account being linked to the wrong email. I have tried chatting and it does not load.

From reading online, it appears that my Playstation account somehow got linked to some other kind of email. Not the email that is associated to my Playstation account, or the PC account. I have attached a screenshot of the error I get.

Your assistance would be appreciated.

Thank you

There is no screenshot to take. When I try to launch a chat I make it through all the menus and then go to launch it, and it takes me back to the main EA Help page.

I have replicated this exact issue on Chrome, Safari, Edge, and OperaGX, both on PC and mobile, (android and iPhone) All of them have been new fresh downloads. All gone with both normal, and their incognito, all of them have popups disabled, and I am not running any ad-blockers, or anti-virus. Nothing seems to be working.

I was able to finally get an email sent in, but every time I check my cases, its showing up saying that I need to "resume my case" 

Any further help or assistance you could offer? 

I understand how crazy this sounds, I have never had an issue like this with any support chat ever. Even tried it on mobile. 

Its like everything is going through as if it wants to launch a chat window, but where it would usually show up (bottom right) is that stupid chat AI bot thing.

Is there anyway to have someone from EA Support email me to get this sorted?

It may say this for him as it does for me too.

Does it state this to you?

On this particular issue (PlayStation linked to another non-functioning EA account), the EA help and chat are only useful to a point. I was unable to connect to EA servers and kept getting a change my password screen. Once I figured out I had an extra issue beyond the many having difficulty with servers at launch I went to EA help. 

I did change my password but then when I tried to link to my PlayStation, I was told my PlayStation was already linked to a disabled EA account. If you cannot access that disabled account (because you don't know the email attached or in my case, it was my account on an old deactivated email account), then EA help and chat becomes an unhelpful loop. You never get to creating a case to get help because the last link you click sends you back to the beginning.

If anyone is in a similar position, go to https://www.ea.com/legal/privacy-portal

and the last link on that page is "Regulators, Courts, Police, and Public Authorities". Click on that link to access a form to complete.

Fill out that form and you will receive help by email in a few days. My problem was fixed yesterday. But I did have to answer a series of questions to prove the old account was me.

Guy named Aakash helped me, he did it greatly