EA Support has Failed Me

Hi there. Unfortunately, if you can't accurately answer the verification questions, an advisor won't be able to update the email address on your account. The best I can advise is to try to more accurately answer those questions.

dealing with the same thing lmk if you figure out how to fix it…

brad6932​ the Aljo guy above’s solution was “try harder to remember your password” 😂 absolutely pathetic - I can offer more than that. I spent 6 hours on this yesterday, they asked me really stupid questions no one would know the answer to: “do you remember the last time you logged in?” “Do you have a receipt?” “What were connected accounts?” - well I was in college and it was 10 years ago, so I dare them to find someone who can answer those from a decade previous.

The only solution I’ve found was to create a new PSN and a new EA account just for EA games and log in to both of those. I set my PlayStation settings to allow other users to play the downloaded games but I think this was the default. This is ridiculous, but it will allow you to play the game.

If you want your money back, you can also request a chargeback with your credit card company for a refund. I provided screenshots of all of my interactions with EA customer service, PSN, and an explanation about how the game is unusable and I paid for it, and I how I have exhausted all reasonable options with all merchants involved. 

hopefully this is more helpful than “try harder to remember” haha - good luck bro 

That's not what I said. I said they should try to remember the answers to the questions they're being asked. Since they own the account, it's not unrealistic to assume you would know your own account details.