EA Support has Failed Me
Pretty awesome to highly anticipate playing a game so much you buy a PlayStation 5, only to find out your PSN is linked to an EA account from a decade ago for a university email address that has sinc...
Forum Discussion
brad6932 the Aljo guy above’s solution was “try harder to remember your password” 😂 absolutely pathetic - I can offer more than that. I spent 6 hours on this yesterday, they asked me really stupid questions no one would know the answer to: “do you remember the last time you logged in?” “Do you have a receipt?” “What were connected accounts?” - well I was in college and it was 10 years ago, so I dare them to find someone who can answer those from a decade previous.
The only solution I’ve found was to create a new PSN and a new EA account just for EA games and log in to both of those. I set my PlayStation settings to allow other users to play the downloaded games but I think this was the default. This is ridiculous, but it will allow you to play the game.
If you want your money back, you can also request a chargeback with your credit card company for a refund. I provided screenshots of all of my interactions with EA customer service, PSN, and an explanation about how the game is unusable and I paid for it, and I how I have exhausted all reasonable options with all merchants involved.
hopefully this is more helpful than “try harder to remember” haha - good luck bro
EA_AljoCommunity Manager
That's not what I said. I said they should try to remember the answers to the questions they're being asked. Since they own the account, it's not unrealistic to assume you would know your own account details.
