I preordered CFB26 for PS5 through Walmart, but when they emailed me my pre-order code it was an Xbox code(25 characters instead of 12). I've spoken to a few people from their customer support and they all have referred me to EA.
And it was a pre order bonus, new orders aren't getting this.
Same thing happened to me. Preordered the PS5 Steelbook and received an XBOX code via email. Walmart said it was EA that had to resolve this issue. Started a “case”. Let’s see where it goes. Definitely will not be preordering anything through Walmart again.
Update on my situation, Walmart wanted me to send back my game so they could resend a new game which would generate a new code. They unable to generate a new code without a new game. I proceeded to tell them that didnt make sense because the game works fine, I need a new code that you guys emailed to me. It dont make sense I have a ps5 game and you are saying EA generated a XBox code for a ps5 game.
Walmart said I should be getting a new code in 48 hours yesterday, so I am trying see if that resolves it. But customer services really didnt seem like they knew what I was talking about
I have the same thing has happened to me and Walmart was no help at all and this is the second time they did that as I did it last year as well
Same here. Walmart said to contact EA support but have only gotten automated messages back so far. Hopefully this can be easily resolved
Following this thread
Same for me as well. Spent an hour and a half with customer service on phone. Nothing they could do. Said to contact ea.
I was dealing with the same scenario. Walmart and ea kept pointing the fingers at each other. I talk to a Walmart customer rep in chat on the Walmart app and explained that EA said Walmart was at fault. He refunded me the $76.99 for the game with no return. So yeah, I didn’t get my code but I at least got the game for free
Same thing for me.
I went to Walmart first and they were unable to help. I just opened a ticket with EA.
Definitely a frustrating situation.
