Forum Discussion

lemonchill2235's avatar
16 days ago

Can’t connect to servers

Tried to get on today and got an issue saying either my PSN, internet, or service provider wasn’t working. And it only gives me a white screen. 
ERROR: 0x000000006

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hey there. Try using alternate DNS settings. There are instructions in the article here. Let me know how it goes. Thanks!

  • Method_Badger's avatar
    Method_Badger
    Rising Newcomer
    14 days ago

    I tried free alternate DNS settings and it still doesn’t work

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Can you tell me what exactly is happening? Which mode are you trying to play and what error is occurring and when? Also, go to the network settings screen on your console and tell me what the NAT is.

  • Method_Badger's avatar
    Method_Badger
    Rising Newcomer
    14 days ago

    I’m trying to play ultimate team on ps5. However, when I open the app and get to the screen that says “press any button” as soon as I press a button a white screen pops up with an alert that’s says “can’t connect to the server…” the error code on the white screen is ERROR: 0x00000006. The error code on the pop up message is WV-109144-9. The NAT is type 2

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks

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