Forum Discussion
5 Replies
- EA_Aljo16 days ago
Community Manager
Hey there. Try using alternate DNS settings. There are instructions in the article here. Let me know how it goes. Thanks!
- Method_Badger14 days agoRising Newcomer
I tried free alternate DNS settings and it still doesn’t work
- EA_Aljo14 days ago
Community Manager
Can you tell me what exactly is happening? Which mode are you trying to play and what error is occurring and when? Also, go to the network settings screen on your console and tell me what the NAT is.
- Method_Badger14 days agoRising Newcomer
I’m trying to play ultimate team on ps5. However, when I open the app and get to the screen that says “press any button” as soon as I press a button a white screen pops up with an alert that’s says “can’t connect to the server…” the error code on the white screen is ERROR: 0x00000006. The error code on the pop up message is WV-109144-9. The NAT is type 2
- EA_Aljo14 days ago
Community Manager
Try power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks
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