Dynasty team showing user owned but there is no user

Does anyone know how to fix this ? Had a user that signed up for the league on his brother’s PS5 before he purchased game. Once purchased, he retired the coach from PS5 and rejoined with same team on his XBox. However when he rejoined his EA ID was linked to his brother’s which would cause them to not be on the game at the same time, so the unlinked the ID and he created a new one. Retires the coach once again and tried to rejoin under the new EA ID. When he goes to try to claim my team back it says it’s already being user but there is no user. We can’t kick the user because when we go to members list there is no user for Tennessee but it still says the team is claimed. We had not advanced past customs schedules at the time, so we tried advancing. Once we did that, it still showed Tennessee as being user owned, which has caused issues as another user has a game against them and it won’t allow him to play the game making us give him the force win. There are a lot of other users in conference that will have that same issue if it can’t be fixed. Anyone know of any solution to this? I’ve looked everywhere and can’t find anything.