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6 Replies

  • PapiChulo6ix9ine's avatar
    PapiChulo6ix9ine
    Seasoned Newcomer
    16 days ago

    Unfortunately no luck with either option. Goes back to the main EA help with not case # or open cases 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    16 days ago

    That's odd PapiChulo6ix9ine​, I don't see any cases have been created from this account.

    Can you try the specific steps above again, just to make sure a case was created with those exact topics? When you create the case, it should give you a case number. Can you let me know that number when it's created?

    If it's not letting you create a case, try using an incognito mode window. It will prompt you to sign in, but just choose the Continue without logging in option and see if that changes things. 

  • PapiChulo6ix9ine's avatar
    PapiChulo6ix9ine
    Seasoned Newcomer
    16 days ago

    I tried this yesterday and it’s not showing a response or open cases 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hey PapiChulo6ix9ine​,

    If you're running into the same issue, please follow the same steps posted earlier, thanks! You'll need to get in touch with support as well if a password reset didn't do the trick.

  • PapiChulo6ix9ine's avatar
    PapiChulo6ix9ine
    Seasoned Newcomer
    16 days ago

    I’m currently having the same issue. With the random “disabled” email address attached 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hey CodewyFishGrain​,

    If resetting your EA account password didn't clear things up and the account is currently disabled, our support team may need to help get that updated for you.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

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