Still Missing Haloti Ngata and Devin Hester Crossover Players

I can't get no help on my problem either..I'm missing Dickinson David Hester and the other player now I can't even play my challenges it freezes up every time I go to challenge when are you guys going to send out an update to fix that bug this happens to me every year if you can look at my record missing people why don't you just stop doing that because it never works.. please give me a respond back. This is my second ticket one says resolve one is still open you got to reach out to your people $134  for problems and we ain't even got to Madden..