Greetings,I bought C&C The Ultimate Collection awhile ago and re-enabled the old game launchers in order to mod C&C 3 Tiberium Wars/Kane's Wrath, and Red Alert 3/Uprising. Those games are now missing from my EA Play library.How can I get them back? The good news is they can be launched if I go to their folder (in the original Origin Games folder) and launch them manually, but this bothers me because if I switch computers I have to ensure EVERYTHING is backed up and placed back into the correct folder, plus I will no longer be able to install them. Is there a way I can manually add them back to EA Play?Real answers only: "EA Play is crap" is not an answer, even if it's true.Edit: I don't have multiple EA accounts, I'm not an idiot

@ponic3 wrote: But that`s the thing I`m worried about. If I uninstall the games and EA play doesn't accept them as being there, I'll have no way to reinstall them. The cloud doesn't like them because how they are functioning and refuses to sync data When I had missing games, EA tech support asked me to clear/rebuild the program's cache. You can do that by pressing the three-lines icon, going to "Help" and then selecting "App Recovery". This fixed all problems for me. Note that in the new app, all expansion packs are grouped together with the main game (even when not indicated as such, like on RA3), so those aren't missing; you get a popup for them when selecting to launch the game.

@ponic3 Firstly, you come over as a bit hostile by saying "Real answers only: "EA Play is crap" is not an answer" and "I don't have multiple EA accounts, I'm not an idiot". Nobody is calling you an idiot. So, please stay friendly, even if people ask simple questions, and I will try to help you out 🙂 Remember that on this forum 95% of the help comes from people who have no affiliation with EA and are just doing this in their free time to help people out 🙂Ok, first, can you report the EA App version number that is reported by the "About" menu option in the EA App? Also, where did you originally buy the Ultimate Collection? Not only through EA Play right? Directly from EA or which website/retailer? Also, are you absolutely sure they don't show up when you click on "view all" under "My games" in the "Library" section of the EA App?

Hey, I come off as hostile as sometimes that can be my experience online when asking a question and I can have an ornery way about me sometimes. Doesn't make my tone cool just because bad experiences. My apologies. To answer your questionsApp version is: 13.27.0-5540-4ac8828f3I bought the Ultimate Collection directly through Origin. The MIA games are "Tiberian Wars and Kane's Wrath" as well as "Red Alert 3 and Uprising". They are the only 2 games from the Ultimate Collection that I had to mess around with a bit to allow modding. 100% certain they are missing. I can play them manually by opening up their exe folders, but the problem with this method is if I ever have to switch computers, or the hard drive they are on craps itself, I'll have no way to reinstall them. Also they have no cloud save capability because EA app doesn't recognize them as existing1 more thing: they are not showing down below as potential downloads. Weird thing is, when they are turned on the EA app opens and tries to grab the cloud data, so it's like it knows that it is there and should be there but is completely unable to display them for some reason. It's confusing

@ponic3 Would advise to uninstall the affected games completely through the "Add or remove programs" feature within Windows, then remove any remnant mod-files from the original install directories of the games, uninstall the EA App, re-install the EA App and re-install the affected games now. Does that help?

But that`s the thing I`m worried about. If I uninstall the games and EA play doesn't accept them as being there, I'll have no way to reinstall them. The cloud doesn't like them because how they are functioning and refuses to sync data

Games Missing | EA Forums

19 Replies

mrtnptrs
Seasoned Ace
2 years ago
@ponic3 Firstly, you come over as a bit hostile by saying "Real answers only: "EA Play is crap" is not an answer" and "I don't have multiple EA accounts, I'm not an idiot". Nobody is calling you an idiot. So, please stay friendly, even if people ask simple questions, and I will try to help you out 🙂 Remember that on this forum 95% of the help comes from people who have no affiliation with EA and are just doing this in their free time to help people out 🙂

Ok, first, can you report the EA App version number that is reported by the "About" menu option in the EA App? Also, where did you originally buy the Ultimate Collection? Not only through EA Play right? Directly from EA or which website/retailer? Also, are you absolutely sure they don't show up when you click on "view all" under "My games" in the "Library" section of the EA App?
ponic3
2 years ago
Hey, I come off as hostile as sometimes that can be my experience online when asking a question and I can have an ornery way about me sometimes. Doesn't make my tone cool just because bad experiences. My apologies. To answer your questions
App version is: 13.27.0-5540-4ac8828f3
I bought the Ultimate Collection directly through Origin. The MIA games are "Tiberian Wars and Kane's Wrath" as well as "Red Alert 3 and Uprising". They are the only 2 games from the Ultimate Collection that I had to mess around with a bit to allow modding. 100% certain they are missing. I can play them manually by opening up their exe folders, but the problem with this method is if I ever have to switch computers, or the hard drive they are on craps itself, I'll have no way to reinstall them. Also they have no cloud save capability because EA app doesn't recognize them as existing
1 more thing: they are not showing down below as potential downloads. Weird thing is, when they are turned on the EA app opens and tries to grab the cloud data, so it's like it knows that it is there and should be there but is completely unable to display them for some reason. It's confusing
mrtnptrs
Seasoned Ace
2 years ago
@ponic3 Would advise to uninstall the affected games completely through the "Add or remove programs" feature within Windows, then remove any remnant mod-files from the original install directories of the games, uninstall the EA App, re-install the EA App and re-install the affected games now. Does that help?
ponic3
2 years ago
But that`s the thing I`m worried about. If I uninstall the games and EA play doesn't accept them as being there, I'll have no way to reinstall them. The cloud doesn't like them because how they are functioning and refuses to sync data
mrtnptrs
Seasoned Ace
2 years ago
@ponic3 Sorry, but I can only advice you these steps as a solution. I would advise you to try it to double check with my steps that it is not a system-side issue (I expect it is and gets solved with my steps). If the problem remains, you can always contact EA support to re-add to your library as it is then likely not a system-side issue, but an account issue. If you are not willing to try my steps out of caution, then probably no one can help you here as this forum's posts are 99% only answered by community members.
Nyerguds
Hero+
2 years ago
@ponic3 wrote:

But that`s the thing I`m worried about. If I uninstall the games and EA play doesn't accept them as being there, I'll have no way to reinstall them. The cloud doesn't like them because how they are functioning and refuses to sync data

When I had missing games, EA tech support asked me to clear/rebuild the program's cache. You can do that by pressing the three-lines icon, going to "Help" and then selecting "App Recovery". This fixed all problems for me.

Note that in the new app, all expansion packs are grouped together with the main game (even when not indicated as such, like on RA3), so those aren't missing; you get a popup for them when selecting to launch the game.
mrtnptrs
Seasoned Ace
2 years ago
@Nyerguds Oh, interesting, never heard of that 🙂 Good to know for if others ever present with the same issue. Hopefully your steps resolve the problem for the user 🙂
Nyerguds
Hero+
2 years ago
If games are still missing after that, you should just contact EA tech support; they can actually look into your account and fix such issues manually.
slipgatetourist
2 years ago
ea pretty much steals games from the library at this point. steals c&c dlcs and disables older game functionality like burnout paradise.
Nyerguds
Hero+
2 years ago
@slipgatetourist I'm not sure what you mean. As I said, all expansion packs are grouped together with the main games. So they don't appear in the list, but they are available by clicking the main game.