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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: [Xbox] Chapter 3 Refuel Engines Not Progressing

Hey Everyone, Thanks for the updates so far is you haven't provide the following information would it be possible to get these additional details:

Platform:
PSN ID/Xbox GT:
Region:
Are you using an internal or external drive?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag

13 Replies

  • waynew77's avatar
    waynew77
    3 years ago

    Hi,

    Platform: PS5
    PSN ID/Xbox GT: waynew77
    Region: EU (France)
    Are you using an internal or external drive? PS5 internal SSD
    Are you using an HDD or SSD? PS5 internal SSD
    Date this issue started (is it still happening?)? started sunday, january 29th, still happening
    Is anything else happening? Tried to reinstall the game without patch 1.0003 (I have the Blu-Ray version and not the PSN version), and there was no objectives and no map when pressing the trackpad. The levers were also already activated but nothing happened. After re-installing the patch 1.0003, objectives and map were back when pressing the trackpad, but the levers were still already down, with the north and south objectives pending.

    Tried to use the Tram to change the aera but didn't work, as well as diying on purpose.

    Also, the side mission requiring to find the autopsy hologram didn't activate at first, but only after I walked arround many times trying to unlock the glitch.

    Can't add a capture now, but is the same situation as the previous link posted.

    Thanks

  • MMMa1ibu's avatar
    MMMa1ibu
    3 years ago
    @EA_Illium

    Platform: PC (EA APP)
    PSN ID/Xbox GT:
    Region:
    Are you using an internal or external drive? Internal
    Are you using an HDD or SSD? SSD
    Date this issue started (is it still happening?)? Launch day Friday 27th Jan
    Is anything else happening? I dont know because i can not progress due to the Fuel Card Not spawning....

    If possible, share a Screenshot or Clip...
    If on PC, please share a DxDiag.. it will not let add any attachments??
  • wavyavry's avatar
    wavyavry
    3 years ago

    Platform:

    ps5


    PSN ID/Xbox GT:

    bathtub-ginn


    Region:

    North America


    Are you using an internal or external drive?

    internal ps5 SSD


    Are you using an HDD or SSD?

    SSD


    Date this issue started (is it still happening?)?

    Today as I’ve just accessed the mission that is glitched this morning (yes, still happening)


    Is anything else happening?

    I don’t know as I am unable to progress any farther in the game

    edit: i’m having the same issue as the video posted prior where the mission doesn’t update and the blue “guideline” continues to act as if I’ve never pulled the fuel lever in the first place

  • PSN: rynemmh

    Region: USA

    Internal PS5 SSD

    Issue still happening, I cannot continue the game.

    Please update soon; even just a simple door override for the door that opens after refueling might help.

  • deexx27's avatar
    deexx27
    3 years ago

    Platform: PS5
    PSN ID: deexx27
    Region: Germany
    Internal SSD
    Monday 30. Jan - still happening
    Is anything else happening? : During the inital session where the bug first appeared, I also was unable to open doors with the security level 1, and the side objective didn't trigger.

    Today 01. Feb (with newest update installed) I was able to unlock doors wich needed security clearance and the autopsy side quest startet as I was entering the room but refueling is still bugged.

  • I forgot to mention it, but I had the same issue with the door on security level 1 and the side objective. Only working with the last update, but not the refueling.

  • Can we please get an update on the status of this issue? All of us literally cannot progress the game further.

  • Can you all just release a patch to force the north and south refueling stations back up to redo it or a patch that just bypass it. I understand there's bugs but you now have a huge amount of people who have paid for something and it's been a week or more since it can be played. We have paid for something unusable and I understand you may need time to work on it but in the mean time can we just get a damn quick bypass so we can at least start to enjoy the rest of it?

  • deltafire87's avatar
    deltafire87
    3 years ago

    EA are you going to keep ignoring us or help us! What do we need to do to get your attention? Clearly this is a game breaking issue and I refuse to give up my save with all the time I have put in to get where I'm at just to start over. I don't have a lot of time! So again I ask are you all going to help us or keep ignoring us because now we have paid for something that is faulty and all we ask if for a fix or a bypass for this part to continue or if you could care less as it clear shows then you should start giving refunds back!

  • ZeroVoid2's avatar
    ZeroVoid2
    3 years ago

    I’ve had this same issue since the last patch 2 weeks ago. An update would be nice - I haven’t been able to play the game in 2 weeks due to this issue. 

  • BMJ2K7's avatar
    BMJ2K7
    3 years ago

    Platform: PS5
    PSN ID BMJ2K7
    Region: US
    Are you using an internal or external drive? INTERNAL
    Are you using an HDD or SSD? M.2
    Date this issue started (is it still happening?)? FEB 15
    Is anything else happening? SOME ENEMIES ARENT SPAWNING LIKE THEY SHOULD. ON IMPOSSIBLE, SO ONLY 1 SAVE. SOMETIMES LOGS LIKE SIDE MISSION LOGS WONT PLAY. MY SOLUTION, SINCE THIS IS HAPPENING IN OTHER CHAPTERS AS WELL. IS TO ALLOW US TO PULL SOMETHING APART ONCE ITS LOCKED, IF THE MISSION DIDN'T TRIGGER. THE MISSION TRIGGER SHOULD MAKE IT UNLOCKABLE. 
    If possible, share a Screenshot or Clip...

  • Platform:

    ps5

    PSN ID/Xbox GT:

    Evento726burlone


    Region:

    Ue(italia)


    Are you using an internal or external drive?

    internal ps5 SSD


    Are you using an HDD or SSD?

    SSD


    Date this issue started (is it still happening?)?

    Today as I’ve just accessed the mission that is glitched this morning (yes, still happening)


    Is anything else happening?

    I don’t know as I am unable to progress any farther in the game

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