DA:I won't launch in EA app

I was forced to update to the EA app this week and no longer can run origin at all.

Since this upgrade Dragon age inquisition does not launch. I only get an error pop up that states: Your game failed to launch An error on our end cause your launch to fail. Try again Later.

I have been trying for a week to run the game and nothing is helping.

I have done all the standard steps to fix the issue:

 - unintalled and re installed EA App

 - Repaired DAI

 - Uninstalled and reinstalled DAI

 - Added both .exe and install folder to avast exceptions
- Added the game to the windows firewall exceptions

I am at a loss of what to do to fix this now - have attached my DxDiag file from the other day to try to help.

I haven't played Inquisition since I upgraded my pc 2yr ago. Since then, it's changed to EA from Origin. Now I can't play the game at all. It won't launch from the ea app. I've tried all the online suggestions but still having no luck. I've put in a ticket which has not been replied to. 

I've put 430hrs into the game and I'm really frustrated right now because I can't play it.

Can I be compensated by EA? Either a new product code for the digital delux edition that I bought? 

The error message I get when I try to launch the game is ea saying the fault is on their side. But that doesn't make the game playable for me. So what suggestions can you make?

@Owlz999 Hi, could you please post a screenshot of the error you're getting? It might also be helpful to post on the EA app bug report board, which is here. 

Unfortunately these boards are peer to peer support, so it's mostly gamers helping fellow gamers, not a way to contact EA directly, so we can't do anything in the way of compensation, you would need to contact EA to ask about that. 

Out of curiosity, what online suggestions/solutions have you tried? 

here is the error warning that I get.

This is the error

@EmthePixelPixie @Owlz999 You might need to contact EA, apparently there's in issue with some product codes (even for games that worked fine on Origin), which can only be fixed by contacting support. You can contact support here (apologies if that sends you to the Australian version, you can change your country in the upper right corner). If you go through the selections you should get an option to contact support (by phone or possibly chat, be mindful of their operating hours), ignore any links back to AHQ. If/when you get in contact with an advisor, ask if they can check your product code(s) for the game(s) you're having this issue with to see if there's an issue. I've also been told you can contact them through twitter or facebook. 

This isn't the only possible cause of the issue but was suggested to me as a possible cause when none of the usual troubleshooting works. If you get in touch with support, please let us know how it goes. Frustrating that there are so many new issues that we can't help with/don't have solutions to yet, so any (legal) solutions are welcome. 

I'm absolutley furious rignt now. I have called EA twice in the last half hour to be told they no longer support this game. Even though I can play DAO and DA2. 

I've been bruskley told to sod off and they can't help. Disgusted doesn't even cover it. 

I asked to speak to a supervisor and was refused. 

I think you could be right and that they should at least try giving me another product registery code but they're also refusing to do that.

Finally I got help.

Ok so the suggestion they made has worked.

For those out there who still can't play. Here is the fix.

Uninstall the ea launcher and Dragon Age Inquisition.

Make a new user account on your pc/laptop.

Install EA Launcher and Dragon Age Inquisition.

Enjoy.

This worked for me. Share it everywhere.

I'm off to play DAI. woohoo.