Game stuck in "finalizing" stage on Mac

Hi @mohmpyler97. 

Apologies for the delayed reply on this. 

Are you still running into the same issue when you're trying to install DA2? 

/Kent

No worries, @EA_Kent. Yes, I'm still having the issue.

@mohmpyler97 

Gotcha, thanks!

When you have a chance can you try running the Reset Origin tool to see if that helps? If there's an issue with the Origin client itself that may fix the problem. For more info on how to run the tool check out the EA Help website. 

Let me know how that goes when you can. Thanks again!

/Kent

@classyrobot 

Thanks for giving it a shot!

Would you mind clearing out the Origin cache as well to see if that helps? If there's an issue with the cached data for the client that may fix this. For more info on how to clear it check out the EA Help website. Let me know how that goes when you have the chance. 

Thanks again!

/Kent

Hi @EA_Kent !

I've just downloaded DAII on my Mac, and I'm running into the same problem as OP. I've tried the Reset Method along with clearing the cache, but unfortunately neither seem to do the trick. Do you have any other recommendations on resolving this issue?

Thanks for taking the time to read this!

Hi @heyitselimbo. 

Which version of Mac OS do you currently have installed? If you aren't sure you can use the About this Mac tool to find out more. For more details on how to run it check out the Apple Support website. 

/Kent