Dragon Age: The Veilguard Rook’s Weapons Appearance Offer
I have no chest that spawns to get my DLC. Same thing that happens with the Pre order items and deluxe edition items!!!
Forum Discussion
EA_Shepard
Community Manager
Community ManagerMorning, Rooks
Thank you for those who added their report ID. I forwarded that info to the team so that they could take a look and see what they can find.
From what I see, this doesn't seem to be a "game" issue, but it is more of an "account" issue on the backend. That is what I am getting verified.
Once they give me word, I will let you know.
SemiColonCeeBee Can I get the information requested from you as well?
Yeah I had my suspicions on that, sounds like we may be getting closer to the cause of it.
Thank you again for all these updates they are extremely helpful, I hope you understand how grateful we are!❤️
- EA_Shepard
wexxam You are most welcome. We have all tested it to see what the issue is. I updated the team on everything I could find. Hopefully, they can get it resolved on our end.
Fingers crossed. 😅
If the issue impacting in-game access to the newest DLC is the same issue that affected some people's ability to access the preorder and deluxe edition content, then there are likely more people affected. Unfortunately, a number of people who previously reported issues with the preorder and deluxe edition DLC haven't been active on the forums in months, so it's impossible to say whether their issues are resolved or they gave up, not to mention anyone who didn't visit the forums and instead contacted EA Help. Anecdotally, I haven't seen any reports from PC users who encountered this issue on Steam, just EA app.
E.g., here are some PC (or unreported platform) users who previously reported an inability to access DLC (preorder and/or deluxe edition content): Aurali_slp, Cocostarfish69, dannyyg69, DariusLupus, HALO_Project, kdarnell2, MadVic17, moxiegraphix, Naeramarth, wierzba25, and zazou2801
On Xbox, there are at least two separate issues. 1) People who bought physical (disc) copies of the game, but didn't receive DLC codes. This probably should be resolved by the vendors. 2) People who bought the game digitally on the Xbox Games Store but who couldn't access the DLC they were entitled to with their purchases.
E.g., here are a couple of Xbox users who previously reported an inability to access DLC (preorder and/or deluxe edition content) whose reports sound similar to the issues encountered by PC (EA app) users: czarinakyra and reneelake83
- EA_Shepard
Cantiras I appreciate the info here. You are spot on. From what I have seen, the pre-order and deluxe issues are different. I confirmed that the free DLC being claimed on an account was tested and reproduced on accounts that pre-ordered and did not.
What I am waiting on now is for some folks to test the EA app, and look at logs.
The main players who are claiming it are in the EA app not consoles so I sent it to a few others to look at the EA app side too.
