Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

Hey, Rooks

I wanted to drop in and provide a small update on this issue.

There are two issues right now that I am reviewing with some higher-ups that need to be addressed

1. Pre-order and Deluxe edition content not showing up in the game or being locked.
2. Rooks Weapon and Armor appearance set being claimed and not unlocking in the game.

I did some digging into accounts and spoke with some folks about this. They are going to look into this and figure out what we can do for the players who should have this content.

I know it has been a while for some players and it is frustrating for sure, but for the moment, we have to give it a bit more time to see what can be done.

Please note: Live Support cannot resolve this one for players. If you create a case, they will more than likely direct you here, so I don't want players wasting time with cases that won't go anywhere. 

Once I get word on this, I will let you all know what the word is. Thank you for all the info and patience on this one. 

Have a wonderful rest of the week and an even more wonderful weekend!