Forum Discussion

7 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    fe1c23d8341a34c8

    Hey there!

     We are following up on the game and reported issues. Are you still having any issues? Let us know if you need any assistance.

    Thanks!

  • Fihsy297's avatar
    Fihsy297
    Newcomer
    5 months ago

    I am having the same issue. The PS5 hard crashes to the point where I need to turn the power off at the wall for several seconds before it restarts. Sometimes I can play for an hour, sometimes for just 10 minutes. This seems to have been an issue since launch for a lot of people but has not been addressed. I have to refund as it is unplayable

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Fihsy297
     Unfortunately, yes, it has been a thing for a while as you can see on the PS5 Hard Crash search.

    This one is tough because it isn't always the same issue causing it, but modifying certain options in the settings has helped.

  • fe1c23d8341a34c8's avatar
    fe1c23d8341a34c8
    Seasoned Newcomer
    4 months ago

    The a is for the reply.

    Yes I’m still having major issues with crashing while playing the game. I’ve reinstalled the game and found no change. The crashes happen at indeterminate intervals. Sometimes I can go an hour or two and it’s ok but others it can crash 5-6 times on a run within minutes or even as soon as the game loads a save point.

     

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Have you changed any of the settings in the game? PS5 is a hard one as there are only so many steps you can take. I play on PS5 as well, but there are no crashes, so when it's local like this, it's typically something to do with corrupted data.

    So you have a few options for PS5

    1. Graphics Settings:
      • Set Performance Mode: Switch to a performance-focused mode (if available in the settings) to reduce strain on the system. This usually limits resolution to 1080p and prioritizes frame rates, which may help with stability.
      • Lower Visual Effects: If the game allows you to toggle effects like motion blur, depth of field, or particle density, consider lowering or disabling these options.
    2. Limit Auto-Saves:
      • If there’s an option to reduce the frequency of auto-saves, it might help. Frequent auto-saves can sometimes trigger crashes, especially in resource-intensive areas.
  • XenaRose92's avatar
    XenaRose92
    Seasoned Newcomer
    3 months ago

    I've already done this and it's still crashing are you guys going to release new patches so this won't ever happen again?!?!

  • fe1c23d8341a34c8's avatar
    fe1c23d8341a34c8
    Seasoned Newcomer
    3 months ago

    Hi,

    I’m just not bothering to play it now tbh.

    The problems never went away - crashing, loading, crashing , loading.  Sent so many bug reports.  Very disappointed.

     

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