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Korn2270's avatar
Korn2270
Rising Newcomer
2 months ago

White screen and freezing at character creator.

I have tried every fix I could find redownloading and installing, clearing shader caches, updating EVERYTHING and still this happens at launch, then the game crashes and PC freezing. When you pre-order a game a month in advance and still can't play it a week and a half after launch it is infuriating. Now because I have spent 5 hours trying everything to fix it Steam says I have played it beyond the 2 hours allotted for a refund.

  • Korn2270's avatar
    Korn2270
    Rising Newcomer

    Still no fix? I gave up on my steam version and bought it for PS5. They won't give me a refund even though the game won't play past character creator.  

  • Having the same issue. I've tried every fix under the sun... this is what EA chat support told me today:

    "And as I can see here you have tried all the troubleshooting so I will not waste your time in giving you any troubleshooting. In this case I would suggest you to please return the game and ask for the refund from the steam as you have purchased the game from the steam."

    And... of course I'm past the Steam refund window as well. 

    How much RAM are you running, I'm curious to see if there's a pattern. A few people I know having hard-lock issues are running 64GB of RAM.

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