No Customer Care Whatsoever!
I have chatted with 4 agents and 0 could help me despite me giving them all of my information! THERE IS NO WAY I HAVE THE WRONG INFO!!!!!!!
You guys need to do better at customer service! People pay too much and devote too much time to have to go through the rigmarole! All I wanted to do is deactivate an old EA account so I could use a new one since the email address for the old account was no longer in use! If I have provided proof of purchases, my phone numbers, bank card numbers, game ids, email addresses, etc., what more do you need?!!!!!!!! I am literally linked to the Playstation network and I am logged into the EA account on my PC, but I can't make changes! HOW DUMB IS THAT?!!!!!!! GET IT FIXED!!!
Account security is important to us.
When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.
If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.
