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MommaBeeVR's avatar
MommaBeeVR
Newcomer
24 days ago

Remove your launcher or actually update it

For a company that made a launcher to fit your game, you guys have no idea how to actually make a launcher and need to go back to basic's. 

The fact you can't fully close the app, and have to force close it through your desktop taskbar is incredibly dumb with no way to turn it off?? are you guys stuck in the past? time to catch up ! were not in 2012 anymore. 

Secondly forcing user's to sign in every. Single. Time. to your app is probably one of the most frustrating things about it. EVEN WHEN we have "KEEP SIGNED IN " TAGGED. Your stupid program logs us out, and completely wipes everything, like its an old timer with dementia...that we **bleep** hate and have to CONSTANTLY remind him.

Whoever created the app needs to understand. WE DO NOT. CARE. FOR THIS NEW LOOK YOU MADE ON YOUR APP. "MODERNIZED" IS TERRIBLE. No one likes this **bleep** except for house buying and room renovation. NOT FOR A GAMING APP. 

I don't care if I have to sign in to your app, just let me do it ONCE. SO I CAN NOT HAVE TO DO IT EVERY TIME I LAUNCH ONE OF YOUR GAMES. 

You actively push me away from being interested in anything you guys do when you're main platform is so buggy and broken I feel better jumping down the stairs then loading up your program.

Your "support" is also a terrible joke, for a company that PRAISES its support for players, I have had better support from a drive thru window then ive had with you guys. 

You guys have go to be better, or just take a step back for awhile and re-do yourself cause you guys are just a hallow shell of what you use to be lmao. 

1 Reply

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi there,

    Thanks for taking the time to share this feedback. I want to respond directly and factually, because while the frustration is clear and valid in some places, certain points require clarification.

    Closing the EA app/background behaviour
    The EA app can be fully closed. You can do this by either selecting Exit from the hamburger menu in the top-left corner of the app or by right-clicking the EA icon in the system tray and choosing Exit. When exited this way, the app and its background processes will start to shut down as expected.

    Repeated sign-ins despite “Keep me signed in”
    Being required to sign in every session is not intended behaviour. When this occurs, it’s most commonly tied to corrupted local authentication tokens, conflicts with VPNs or privacy tools.

    Why the EA app replaced Origin
    The EA app replaced Origin because Origin’s underlying architecture could no longer reliably support modern security standards, account services, and future platform requirements. The redesign wasn’t done purely for appearance -- it was necessary to move away from legacy systems. That said, visual preferences vary, and feedback around layout, density, and navigation is already influencing ongoing updates.

    Signing in to launch games
    Online authentication is required for license validation, entitlement checks, and anti-cheat integrity on modern PC platforms. That requirement isn’t optional. However, having to reauthenticate every time you launch a game is not expected behaviour and is treated as a bug, not a design decision.

    To be clear: the EA app isn’t being ignored or left stagnant. It exists to replace a platform that could no longer scale or meet current requirements. When the app fails in the ways you’re describing, that’s something we want addressed -- not dismissed.

    Thanks.

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