Can’t regain access to my old email tied with my ea and xbox

Hey there, please note that we're unable to assist with account-related issues here in the EA Forums. If you need assistance regaining access to the account, please contact EA Help. If they can't assist you in making any changes, it's because you were unable to verify account ownership, and in this case, no changes can be made. 

Hard to fathom a less helpful reply from a "community manager" what a joke

Who would’ve guessed directed me back to where I been stuck at for the last 12 months should give them my birth certificate of all of my ancestors and I might have a sniff at getting my account back what a joke 

Account security is handled exclusively by EA Help, and as community managers, we don’t have access to personal account details or the ability to bypass their verification protocols. I know that’s not the answer you were hoping for, but these measures are in place to protect your account and personal information.

If you’re stuck, I’d recommend continuing to work with EA Help and providing as much accurate information as possible. They’re the only team equipped to assist with account recovery.