4 years ago

EA desktop wont launch some games

I have installed Fifa 21, Battlefield V and Dragon Age:Inquisition. I frequently play on Fifa 21 and get 0 issues with playing it. I also played through all the mass effect games without issue. Have occasionally played Battlefield V before and have just downloaded DA:I. Whenever I now try to load up DA:I or Battlefield V, the loading screen pops up on EA Desktop but then nothing opens. I have EAPlay via GamePass so I try to launch them through that and get an error message saying

"An Error of an unresolvable nature has occured"

"We've encountered a particulartly stubbon issue, so sit tight while we try to reconnect you. This screen will update automatically"

EA Desktop will also show the Temporarily lost connection screen even though the internet connection is fine

I noticed it after installing DA so I read up about AVG causing issue and have removed that from my PC. I've tried to put the UAC on the lowest setting, completely disabled Windows Defender and reinstalled the game, reinstalled Visual C++, reinstalled EA Desktop, done a clean boot, cleared the cache. I've been in contact with EA support and they I had some DLL errors that needed fixing and I sorted that too.

I tried to run in compatibility mode and window mode but nothing changes. The only thing that does happen is when I try to run as administator it will bring up the message box to say

"Your game failed to launch" "An error on our end caused your launch to fail. Try again a little later"

I can see in task manager that the game is showing up temporarily and then closes down.

Not sure what else I can do

discussion

30 Replies

EA_Jason
EA SPORTS FC™ Team
4 years ago
Hi @🤭lvlattOo,

Looks like you have performed nearly all of the troubleshooting steps that we have in place for the EA app.

I do want to have a look at your MsInfo32, but it's better not to share it on the forums as it could contain some personal information.

You mentioned that you got in touch with our support team and that means that you should have a case on EA Help. Could you head over to the EA Help website, log in, go to My Cases and add the MsInfo32 to your case?

Give me a tag here when you have done so.
oOlvlattOo
4 years ago
Hi Jason,
I have added both the MsInfo and DXDiag to the case as the support team had requested this too. For whatever reason though, no matter how many times I tell them this, I am only getting the same responses back with solutions I have already tried. I think because each time I reply it is a new person responding and not actually reading the previous suggestions.
I have been trying to get this sorted since the 18th September with the support team so that avenue is clearly not working. Any help from you would be most appreciated.
EA_Jason
EA SPORTS FC™ Team
4 years ago
I do see some programs giving out dll errors. You mentioned in your post that you repaired VC++, how did you do this?
oOlvlattOo
4 years ago
@EA_Jason I located VC++ program in the add/remove and modified then used the repair function
EA_Jason
EA SPORTS FC™ Team
4 years ago
Could you also launch the files located in the Battlefield V folder for VC++ and then hit the Repair button? Be sure to launch both the x64 and the x86 files.

Battlefield V\__Installer\vc\vc2015\redist
oOlvlattOo
4 years ago
@EA_Jason Both bring up the error code 0x80070666 due to another version of the product being installed
EA_Jason
EA SPORTS FC™ Team
4 years ago
That could be a bad install of VC++ or there is something else blocking it.

In this case I would suggest reaching out to Microsoft to check what the cause is and how to fix it. I did find some solutions on Google, but I've got nothing that I can officially recommend and I don't want to give you the wrong info.
holger1405
Hero+
4 years ago
@🤭lvlattOo

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
oOlvlattOo
4 years ago
Here it is
DxDiag.txt95 KB
holger1405
Hero+
4 years ago
@🤭lvlattOo

There are several Windows update errors in your DxDiag.

Hit Windows key and X.

Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.

Inside the PowerShell or CMD, enter or copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.

If errors are found, notify us. If no errors were found reaped steps 1 & 2.

Inside the PowerShell or CMD, enter or copy and past “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.

The system will start validating soon. If it throws an error, please list it here.

After it reaches 100%, hit Windows key and X again.

Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”

Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.

Post the message you receive at the end of the processes here.