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DarkShadowEGY's avatar
DarkShadowEGY
Rising Newcomer
19 days ago

Issue with making purchases using the same card on multiple accounts

Same payment method on multiple Accounts | EA Forums - 7610431

EA_Barry 

As I mentioned before, it is permissible to use the same credit card on more than one account, and I did that, but despite that, my credit card was banned from your system. I spoke to support via chat and reviewed the following link, but it was not helpful for my problem.

https://help.ea.com/in/help/account/troubleshooting-payment-issues/

I also checked the bank's application and there were no rejected transactions. I also spoke with the bank's customer service and there were no transactions that occurred on your part for the bank to reject or accept.

I used my credit card on your website on more than one account and then it was blocked from payment and I asked my friend to use his credit card and he paid normally twice and then it was also blocked from your system. Please help me.

Attached are photos of the problem when adding the card or trying to pay with it.

Thanks

2 Replies

  • DarkShadowEGY's avatar
    DarkShadowEGY
    Rising Newcomer
    18 days ago

    The company says it’s allowed, but then blocks my credit card, and there’s no solution? At least the weakest solution would be to lift the block on the credit card. I hope someone can help me here because when I talked to support in the chat, they denied there was an issue and kept closing the chat even though I was still talking to them.

  • payment method for multiple accounts,
    no solve for this problem 

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