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H_Blaster's avatar
H_Blaster
New Novice
9 days ago

Lost serial numbers

Hello everyone,

Maybe someone here in the forum can help me, the EA support chat has unfortunately been completely unable to offer a solution to my problem several times.

I am confronted with the following situation. I have several physical Battlefield games at home, which I used to play frequently, but haven't done so in recent years due to time constraints. My EA account was linked to an old email address of mine, which I haven't used in recent years. A few years ago, I received an e-mail to this old e-mail address informing me that my e-mail address linked to the EA account had been changed. As I no longer used this email address (I still have access to it), this email went missing. I don't know the new e-mail address and I assume that my EA password was cracked and the e-mail address was changed.

The account has since been archived due to inactivity. I am now faced with the situation that I can no longer undo this change as the link in the email no longer works. I would have to activate my account with an e-mail address that does not belong to me.

I am now left with a number of EA games that I can no longer use because the link no longer works.

3 Replies

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi there,

    Unfortunately, we don’t currently have a dedicated space for topics like these, and we’re unable to assist with account-related issues via the EA Forums. As a result, we have to close this post for further replies.

    If you’re unable to log in to your EA account, forgot your email or password, or believe your account has been compromised, please visit:


    For information about account bans, locks, or suspensions, please check:


    For questions about how to (un)link your platform account(s) to your EA account, please check:


    Thanks for understanding, and happy gaming! 🎮

  • I had several times contact with the EA support. They told me, in the meantime the account was deleted and I am the only person who can restore it. For this I need to change my password, but this is not possible, because the account is new linked with an e-mail-address which is not mine.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 days ago

    H_Blaster 

    Please make contact with an EA Game Advisor for assistance with hopefully restoring your account.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

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