Forum Discussion

thugmetro's avatar
thugmetro
2 years ago

Account ban appeal

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Account ban appeal
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Account ban
When did this happen? (dd.mm.yy hh:mm) 2/1/24 345 p.m.
Summarize your bug MAJOR ERROR Whoops! Our bot authentication found an error. Please try again.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Taking a look into my account
What happens when the bug occurs? I cant appeal my ban
What do you expect to see? A solution

‌

Hello, so iust made this account because i got a game on steam, and now im permanently banned. Im currently trying to appeal my ban by sending a ticket but i have tried from different computars and different browsers and none work, it always says "Whoops! Our bot authentication found an error.".

Please help i dont even know why i got ban.

bug
mac
pc

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @thugmetro 

    Can you try using a different device? Also, make sure you're using a Chrome browser. If you're on a mobile device, use desktop mode for the browser and in incognito so that cookies aren't an issue. Let me know how it goes. Thank you.

  • thugmetro's avatar
    thugmetro
    2 years ago

    I have already tried from 2 different computers, 6 different browsers, incognito mode, mobile device and nothing works.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @thugmetro 

    Unfortunately, we can't do that. Can you create another account to see if that works?

  • thugmetro's avatar
    thugmetro
    2 years ago

    Already tried, keeps saying "Whoops! Our bot authentication found an error.".

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @thugmetro 

    Did you try a Microsoft Edge browser? I see some others having success with this.

    Also, if that doesn't help, try creating a case without logging in.

  • thugmetro's avatar
    thugmetro
    2 years ago

    yes i have tried many different ways and nothing works, do you have an email address where i can send my dispute directly?.

    This is so frustrating, i literally got banned for buying a game.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello,

    This issue is currently being investigated. The best I can tell you is to just keep trying. Others that have reported this say it started working after a few days.

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