Solved
Add-ons not appearing in My collection
Hi all! I have not played the Sims 4 for a couple of months and decided to replay it today. I noticed when I opened up the origin app it was directing me to install the EA app as Origin would no lon...
Hi there @a12obrien,
If your game library isn't showing your owned DLC, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well.
