@afonariukI've actually had the same issue and it has nothing to do with network connectivity as @EA_Darko suggested. Prefacing this by saying we are both on PC. I own the game 'It Takes Two' on Steam and EA App at this current moment, which is the game we are trying to play. We've tried almost everything without being able to add each-other.
List of steps taken:
- Reached out to EA Live Chat who suggested we update our graphic drivers, followed by giving up and suggesting we post on the forums.
- Modified our profile privacy two days ago to everyone can view as well as find with real name, email, and steam name. None of those returned results.
- I purchased the EA Play pass on Steam to see if I could invite them via Steam, but I can't because I'm still forced to use the EA App.
- Tried to add each-other via Forums, but... those are separate friend's lists.
- Cleared the cache of the program, both of us did it, nothing changed.
- Tried to import friends from Steam, but we don't show up with each-other.
- Reinstalled the program together, but that changed absolutely nothing.
- Made a new account with @everyone privacy settings, yet that couldn't be found either.
- Tried connecting to EA App on three separate network connections, but that changed nothing for me and they couldn't either.