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fahlly's avatar
fahlly
5 years ago

Apps don't update

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 09.11.2020 21:00
Summarize your bug Installed games show no updates when updates are available. No way to force check.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just have a game installed that has an update. No update option appears, no way to force it, no auto download, nothing.
What happens when the bug occurs? Happens for Apex in my case. This bug happened in the earlier versions of the beta too and that's why I quit using it. The game has an update but I can't download it. I have to open Origin to update my game. Nothing works, restarting, signing in and there is no option in the app to manually check for updates. This makes the app completely useless as a launcher.
What do you expect to see? An update prompt 🙂)

‌

Please fix this issue as it seems quite important in order to use it as a replacement for the Origin client

bug
mac
pc

5 Replies

  • crazyqueencarla's avatar
    crazyqueencarla
    5 years ago

    I am seeing this same issue currently with the Sims 4. The update is out, but it is not showing up and it is not being done despite Auto Update being enabled. 

  • NannyNakiaBk's avatar
    NannyNakiaBk
    Rising Traveler
    5 years ago

    Me pasa lo mismo, con el mismo juego =(

    The same thing happens to me, with the same game = (

  • Ed0x0's avatar
    Ed0x0
    5 years ago

    Same for me. Though I can not comment game wise as I got this issue with Apex Legends.

    Meanwhile I continue using Origin instead.

  • ThePro_PR's avatar
    ThePro_PR
    Rising Adventurer
    5 years ago

    Same with BFV. Update came out yesterday. I have been using EA Desktop since it came out. Game launched but couldn't play (didn't mention anything on EA Desktop about needing an update). Launched Origin and it updated and I could play. I go back to EA Desktop and it says it need an update it say its being download and finishes but I cant play. Keeps saying Game Update Required. So I cant launch the game now from EA Desktop. 😠

  • GrosCrisseDeCac's avatar
    GrosCrisseDeCac
    5 years ago

    New 700mb update on the 18th of Nov, cant see it in EA desktop at all. Attempted same fixes as OP.

    As a heavy origin user, I feel the new app is complete copy paste from the old one, with a different UI, more bugs and dark theme.

    All features are all in the same place, there's a few new menus for the things you might be interested in, but it feels like the exact same app. There's nothing new or revolutionary brought to the table, or even possibly more stability than what Origin had to offer all these years,

    Dear EA devs, if you are reading this, I dont mean to bash your work. But give us something to work with to make us think this wont be Origin v2 that no one wants to use. Bouta switch to steam.

    Edit: Also switched back onto Origin to update it, knew I kept it installed for a reason lol

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