Background services have been organized

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 11.03.2024
Summarize your bug I get a pop up message that reads: “Background services blocked. We wailed to retrieve your info because a firewall or anti-virus program on your device blocked the app’s background services” and none of the games start. I've already tried marking EA games and Electronic Arts folders to the Kaspersky exclusions list, but still have the same problem ☹️
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Pop up message appears and none of the games start
What do you expect to see? A solution or workaround

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does anyone else get a popup message that says “background services blocked” when they try to play any EA games on PC via Steam?

I get the a popup message that reads:

“Background services blocked.

We wailed to retrieve your info because a firewall or anti-virus program on your device blocked the app’s background services”

I have this problem with all of my EA Games.

I bought the games via Steam,

My PC meets all the requirements and I’ve played these games on the same PC a while ago in the past and they worked fine.

I've already tried marking EA games and Electronic Arts folders to the Kaspersky exclusions list, but still have the same problem ☹️ 

Has anyone else here had that or a similar problem?

Any pointers are welcome and greatly appreciated 🙂 

Hello @SilverRar,

could you launch the EA app and the games as administrator and try deactivating Kaspersky completely for a bit? 

This antivirus program can be quite stubborn when it comes to letting games start, so completely turning it off might be worth a try.

If that doesn't work, please try a clean boot.

Me, too. Have you solved it yet

I've tried these methods but none of them worked

Hello @7150169db039f7c1,

have you tried deactivating your antivirus for a bit and then doing a cleanboot? 

When did this issue start for you?

Hello EA_Pythia 🙂

thanks for the response and sorry for my late reply ^^;

I tried to open both EA desktop and the game by running as administrator.

When I tried to do this with the game, I got a different popup message that read:

“You don’t have access. This title may have been downloaded to your device be another user who owns the game. Log in to a different account or restart the app to try again”

I know I’ve bought the game with my account, I’m the only person who uses this computer, lol

I tried the clean boot method you mentioned, but whenever I disabled all services and clicked apply, Kaspersky automatically turned itself back on, it wouldn’t let me uncheck the box.

I still tried this with all the other startups disabled, and still got the 2nd error message that told me I didn’t have access

Hello @SilverRar,

you will have to uncheck the option of Kaspersky launching at start-up within the Kaspersky app. Or do you mean that it's not possible to uncheck the box there?

Do you try to open the game through Steam or through the EA app? 

Hello EA_Pythia 🙂 

I tried starting it through Steam originally but it mostly crashed before it could open,

sometimes I got the “Background services blocked” message, but not always

I tried unchecking the option of Kaspersky Launching at start-up in the app, but still got the same popup message as before when I tried to run the game.

With Kaspersky disabled at launch, I still get the “Background services blocked” popup when I open it in Steam,

Also, even with launch at start up option disabled within the Kaspersky app, I skill couldn’t uncheck Kaspersky in the msconfig startup services

When I try to run the app as administrator and got the “You don’t have access” popup message

And there wasn’t an option to open the game via the EA app ^^;

@SilverRar,

can you try these troubleshooting steps to see if one of these solves the issue with whatever is blocking the game?

• repair the game in Steam
• use the System File Checker tool
• Check for Windows and GPU updates 
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Try Safe Mode with Networking
• Change UAC Controls within Windows (change back once tested)
• Try a new Windows Account