Battlefield 1 Steam Won't Launch x EA app

Maple38
3 years ago
@EA_Leeuw 24214987-6ba2-438d-9c03-75275ca11fed
andrew_gtr_1
3 years ago
Hi everyone, I've tried everything listed here.
New win11, with absolutely all updates, all new drivers, twice reinstalled the game, once repaired it.

I think you'll laugh if I'll tell you that only changing the bf1.exe app to Windows 8 compatibility mode helped me!
Hope this will help others as well.
Cheers, Andrew.
- Bartoo0
  3 years ago
  I have dowlanded BF1 version on ssteam but it says that i havent download it on ea app and when I try launch it on steam it says "Game cant be launch. Try later" on ea app I cant even try to launch game
Maple38
3 years ago
I think the issue could be related to, at least for me, the fact that I owned Battlefield 1 previously on EA before buying it on Steam. The issue only started after buying it on Steam. And if I try to directly run the file, it says something about being downloaded by someone else.
- Maple38
  3 years ago
  Hey everyone I found a potential solution for some of you
  
  This only applies if you already own the game on EA, but also bought it on Steam (to get the DLC cheaper or for any other reason). Literally all you have to do is open EA, and install the game into wherever your Steam installation of the game is. EA will detect it and register the game as being owned on Steam.
  
  And admins, a really easy fix for this problem would be to just add a manual game detection feature.
  - YexyIsSexy
    3 years ago
    I'm coming back to this post about 15-30 minutes later, and I've managed to get the game to boot, finally.
    Problem: Battlefield 1 won't launch from Steam or EA launcher, purchased on EA and on Steam afterwards.
    I completely uninstalled the EA launcher, Origin, and Battlefield 1. Then, I reinstalled Origin, only Origin, and Battlefield 1 on Steam, BOTH ON THE SAME DRIVE. For some reason, this setup has worked. I have no idea if installing them to the same drive is the solution here, or if it's some random computer nonsense (It's the Origin launcher, it's equally plausible), but that has not only allowed my game to be launched, but it's even migrated all the achievements I got to Steam, which is nice. Plus, it doesn't launch anything intrusive like the EA app does. I've got no idea if this adds to anything, but I've also got the Origin launcher just open on my desktop. Not doing anything, I just forgot to close it, but that might be important, since it's EA's software. I'm glad to have resolved this after 12+ hours of troubleshooting and research, I just hope this helps others too. Absolutely terrible that I, as an end user, need to do all of this to try to work around a problem that I cannot directly solve. It is 100% a fault on EA's part, nothing I have done or you have done. The mistake I made was purchasing the game on the EA launcher in the first place. The EA launcher is terrible, and I highly encourage you to uninstall it and reinstall Origin.
    Edit number 2 because the problems will never ever end.
    It didn't launch the next time I tried to boot it up, closing origin and booting from steam seems to have made it work. Also, the problem has now extended to Battlefield 4. 🙂
    
    Original comment was below
    I appreciate this information, I have had the exact same problem as you (owning the game previously on EA, then buying it on Steam - only for it to fail to launch)
    
    I tried this as the first thing, and so far, it hasn't worked for me. However, doing this on Origin completely deletes and reinstalls the files, just a heads up for other users in case you may be thinking to do this. It says that it's repairing, but afaik, it deletes everything, and it takes ages for it to reinstall, I'm talking 3 to 4 times as long for absolutely no reason. Oh, plus cancelling the repair deletes all the files so 🙂
    I'm currently reinstalling the game via steam, if I cannot get this trick to work through the EA launcher, and I can't get any of the suggested compatibility/administrator fixes working either, then I will have exhausted all my options.
    For those wondering, this has been my entire day:
    -Battlefield 1 installed via EA launcher
    -Purchased the game via Steam
    -Moved "Battlefield 1" folder OUT of "[drive]/EA Games/Battlefield 1" and INTO "steamapps/common/Battlefield 1" -- didn't work
    -Uninstalled Battlefield 1 via deleting the files, and later on, completely deleting it from EA launcher's eyes by using Control Panel > Uninstall a program (for those wondering, the steam version of BF1 is called "Battlefield 1 tm" (with that exact spacing), where as I believe the Origin/EA version is called "Battlefield(tm) 1")
    -Reinstalled Battlefield 1 through Steam, which took a good few hours -- Didn't work
    -Tried setting the install of the EA version to the location of the Steam version - Didn't work
    -Uninstalled EA launcher and installed Origin -- Didn't work
    -Tried setting the Origin install location to the Steam location - Didn't work
    -Tried repairing Battlefield 1's files via Origin - Didn't work
    So, as of right now, I'm installing Battlefield 1 on Steam again, and I have no idea what I will do if it doesn't work. I just want to play with my friends.
    I was going to ask EA's customer service to remove the copy I own on Origin to see if that works, since I feel like that's the problem here, however the customer support is a 72 hour wait via email. No thank you, I don't feel like waiting up to 3 days for a response of "we cannot give you a refund and we also cannot remove it from your account, sorry!"
    I despise using the EA launcher and Origin, and I bought it on Steam so I wouldn't have to go through the hassle of using a separate launcher every time I want to play Battlefield 1, and now this.
    I hope that some kind of customer support rep sees this, because this is Uplay levels of garbage. I have an easier time making some jank russian game from the early 2000s run on modern systems than I have had with goddamn BF1, a game that's barely 6 years old. This is clearly a massive issue, and needs to be fixed. There shouldn't be any kind of auth problem, since both launchers (EA/Origin and Steam) offer the same copy of Battlefield 1 - the "Revolution Edition". This isn't a unique to a launcher edition, so this problem should not be happening. Pull your fingers out and fix this issue that's clearly plaguing a lot of your userbase.
5100_percent
3 years ago
I bought BF1 on steam because is on sale recently, and i downloaded the game & EA app. But when i tried to run the game (pressing the play button), it appears to be running, but after a window called "link2ea" popped out, the game closed itself without even running, and led me to the page where i start(the page where i launch the game).
I've already tried running it on EAapp or steam, and i've also tried unistalling the game and redownload, but nothing worked (Also tried redownloading EAapp)...
My device has: 16GB RAM; RTX3050;
PLEASE GIVE ME SOME SUGGESTIONS OR SOLUTIONS!😢
- woody357ANW
  Seasoned Ace
  3 years ago
  @5100_percent Hey ! Didn't hear yet aboout this popping up message. Did you try to launch it via Origin ? Ain't yet a solution but maybe at least a hint. Keep us here in touch !
  - 5100_percent
    3 years ago
    @woody357ANW I'll try launching it whereby Origin. The first time I downloaded it, the EAapp just simply uninstalled my origin(donn know why). Thanks for ya hint 🙂
Butterbrot_DFG
3 years ago
I do not see why the players should send their diagnostics data when the following steps can be run by an employee from EA
- install BF1 from steam (having Origin installed)
- install EA App
- reboot the PC, login only in EA App
- starting BF1 from steam
<-- game will not start from EA App - your future launcher by choice
Looking forwards how this threat will grow with support answers when the EA app is enforced. See my concern from November 2022 in this threat.
>The issue has been escalated to the EA app teams for investigation.
good, keep up the work
>To support the EA app teams with their investigation, we would like to ask you for some EA app Error Report ID's, if possible. These can be generated via the EA app itself. Please see here how this works. We would also like to know the region (country) you are playing from.
see above

>Is it maybe possible that you own multiple copies of the same game,but via different launchers?
no
>does the EA app show that the game is installed after the first launch attempt from Steam?).
yes
pixeldg
3 years ago
I bought Battlefield 1 both on Steam and the EA App.
Installed the game through Steam.
When trying to launch it, the EA App shows "An error on our end caused your launch to fail, please try again in a few minutes"
- MortenAllOverDK
  3 years ago
  @pixeldg hi, I always recommend the people I know to launch it through the origin app as it is less problematic and they also agree. So try to uninstall EA app and install the origin launcher. If it doesn't work you can't do much but wait, EA is just funky like that sometimes.
TokuPlays
3 years ago
@EA_Leeuw Hello, I don't think I have any error ID's.
Question: Is it maybe possible that you own multiple copies of the same game, but via different launchers?

Answer: Yes, for me this is correct.
Question: And if you own a copy of the same game(s) via multiple launchers, have you installed both? If that is the case, this can indeed cause issues.
Answer: No, I have only installed the Steam version.
Your Suggestion:
Uninstall all BF1 installations (especially the ones installed through Origin or the EA app),
Reboot the PC,
Install & launch BF1 through Steam,
It's important that the games bought from Steam are installed through Steam and launched from Steam for the first time.
Answer: The problem still remains. It's as if the EA App doesn't know that I own Battlefield 1 on Steam as it doesn't show within the EA library (only the one I own on EA App).
The EA App will pop up on the screen, but will quickly dissappear and show the following attached error:
- TokuPlays
  3 years ago
  @EA_Leeuw It's important to know that this application will run with Origin but won't work with the new app. While I could use Origin, Origin doesn't work for the newer titles...
- kekplexis
  3 years ago
  Same error for me. I do own Battlefield 1 (and V as well) both on Origin and on Steam. When I install the game through Steam, the game doesn't launch and shows the same error ("An error on our end caused your launch to fail"). Moreover, as you can see on that screenshot from TokuPlays above, the EA app doesn't see the BF1 as a game owned in Steam. There is no Steam logo, as it is for some other games on the screenshot. Origin at the same time works fine - it does see both copies of the game, and it lets to launch BF1 through Steam without issues.
  - EA_Leeuw
    Community Manager
    3 years ago
    @kekplexis,
    
    Have you followed these exact steps?
    
    Uninstall all BF1 installations (especially the ones installed through Origin or the EA app),
    
    Reboot the PC,
    
    Install & launch BF1 through Steam,
    
    It's important that the games bought from Steam are installed through Steam and launched from Steam for the first time.
BaconWrappedSAC
3 years ago
@EA_Leeuw And what if the EA Launcher won't even connect itself to the internet or show a login prompt? Fresh install of all things from Steam > Forward to EA Desktop. Now realizing this is a 1yr old problem? Yeesh.

Temporarily lost connection - You're currently offline.

No fix, nothing has worked to resolve this. What's next?
GassyWolf
3 years ago
Unplug Ethernet boot game then plug your Ethernet back in
abdelc7
2 years ago
hi i did that but did not work is there a other way?
- WillieStrokker
  2 years ago
  This solution worked for me
  Go to your Steam folder \Steam\steamapps\common\Battlefield 1\__Installer\Origin\redist\internal
  Launch EAappInstaller than click Repair
  Can also try to reinstal both vcredist_x64 and vcredist_x64 in \Steam\steamapps\common\Battlefield 1\__Installer\vc\vc2013\redist
  Than launch EAappInstaller
  - CyBreK
    2 years ago
    THANKS IT * WORKED UR THE REAL ONE