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Heiniilein's avatar
Heiniilein
Seasoned Newcomer
3 years ago

Battlefield 3 - Failed to launch game - An error on our end...

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 0b770e02-4ac5-4973-9ad7-c93a866e55b9
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 24.06.23 21:27
Summarize your bug If i try to launch Battlefield 3 via Battlelog i get the following error in the EA app: Failed to launch game - An error on our end caused the launch to fail. Try again a little later
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? The EA app shows the following error: Failed to launch game An error on our end caused the launch to fail. Try again a little later. GET THE GAME CLOSE
What do you expect to see? I expect Battlefield 3 to launch.

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I have provided the case number in the error report.

I have already contacted EA Help: Official Support.

The Support can't help me because i have already done all possible steps with them without success. Now they have said i should post my issue to the forum.

I think the Problem is the EA app and not the game because i can play with the old Origin client without problems. But with the new EA app i get the error. So the game works without problems.

It looks like there is a entitlement issue between steam <-> ea.

169 [2023-07-18T11:22:15.444Z] PID: 17636 TID: 17856 INFO     (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (InitialRequest): offerKey.offerId[DR:235665900], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[EALocalHostSvc], slug=[]
   170 [2023-07-18T11:22:15.444Z] PID: 17636 TID: 17856 INFO     (eax::domain::model::ownership::findByExternalSource) Could not find STEAM entitlement for offerId=[DR:235665900]
   171 [2023-07-18T11:22:15.444Z] PID: 17636 TID: 17856 ERROR   (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[DR:235665900], InstallOwner=[2], RequestOwner=[1]
   172 [2023-07-18T11:22:15.444Z] PID: 17636 TID: 17856 WARN     (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[DR:235665900] Retry Available? [true] Suppress Error Msg? [false]
   173 [2023-07-18T11:22:25.265Z] PID: 17636 TID: 17856 INFO     (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE
   174 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 INFO     (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleEntitlementCacheUpdated) Entitlement info updated. Retrying the game launch for slug=[], offerKey.offerId=[DR:235665900]...
   175 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 INFO     (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (RetryAfterContentRefresh): offerKey.offerId[DR:235665900], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[EALocalHostSvc], slug=[]
   176 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 INFO     (eax::domain::model::ownership::findByExternalSource) Could not find STEAM entitlement for offerId=[DR:235665900]
   177 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 ERROR   (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[DR:235665900], InstallOwner=[2], RequestOwner=[1]
   178 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 WARN     (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[DR:235665900] Retry Available? [false] Suppress Error Msg? [false]
   179 [2023-07-18T11:22:25.306Z] PID: 17636 TID: 17856 ERROR   (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Launch request failed (RetryAfterContentRefresh): Error=[EntitlementNotFound], offerKey.offerId=[DR:235665900], offerId=[], externalType=[], contentIds=[], requestOwner=[EA], requestSource=[EALocalHostSvc], slug=[]

Any help ea??

bug
mac
pc

7 Replies

  • 00qualcuno00's avatar
    00qualcuno00
    2 years ago
    @Heiniilein Exactly the same here. The game was “up and running” before upgrading origin to ea app. After upgrading it I have this error. Tried everything, including reinstalling all (operating system too) from scratch.
    Btw the same for bf2042. Before upgrading origin the game was up and running. Upgraded to ea app the game is dead.
  • 00qualcuno00's avatar
    00qualcuno00
    2 years ago
    A "funny" update. The support told me to uninstallal the game and reinstall it because of this problem. I have bf3 in italian.I unistalled the game BUT there is only russian language available for download. So, thanks to the "support" I have no more the game ! ref: ticket 166733077, if someone from the "support" read the forum...
  • 00qualcuno00's avatar
    00qualcuno00
    2 years ago

    @Heiniilein @DKMsNipeS 

    So... the solution exists, and this is a fact.
    Another fact is that it depends exclusively on our ea profile.

    I counted the tickets I opened for this problem: 22.
    And 21 times I received imaginative answers, chatted with people who didn't understand the language (if you put a "localized" chat online I expect that whoever is on the other side will understand what I write... but it wasn't like that), answers clearly taken from copy/paste that had little to do with the problem, answers such as "did you try to write in the public forum (after I had reported to him that it's been going on for I don't know how many YEARS, see first post on the matter) that there Is this the problem?". No comment.
    And I could go on for a (quite) while.
    On the twenty-second attempt I found someone who works properly.
    I had the game *AND* and app removed. Reinstalled and I could download the game in Russian (don't ask me why).
    Removed the app again, logged into my profile again, installed the app again. Magically the game could be downloaded in my language. Once the download is done... poof!! The game started without any problems.

    Note that I did absolutely nothing about it. Nothing. Nada, zero, Nichts,Rien.The person on the other end, however, occasionally wrote "try it now? I made a change to your profile".

    So the problem is in the ea profile. Point. End of the story.
    And the solution exists, only that you have to find someone, on the chat side, who wants to work and/or who knows his job.
    insist, insist and insist again. Try to explain (if the person on the other end of the chat understands) that the problem is easily solvable, because it *has* already been solved without the end user having done anything about it. Therefore in their links/references or whatever the hell they have they must find the problem and how to solve it. The error is clear, ON OUR END, and it is more than a writing...

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