Hi, i got an issues with the app.
Everytime i've been trying to buy the new kits of the sims 4, everytime i click on buy, the app automatically restart on its own. I don't why. I tried everything but nothing worked. The thing is, i can play and do other stuff on the app, but when it comes to buy, the app crash and restart and so, i can't go throught the buying of the pack. And my connection is absolutely fine.
What is wrong ? And what can i do to solve it ?
Rapport number : c4acebdf-c66d-4cc9-8573-fcf043fbc2f7
Community ManagerHi MaanonSims
Please try the following steps to clear this up:
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
