Can’t chamge my email

Hi AuRuS_RL​,

Thanks for popping up that screenshot. 

M1mimiAsuna wrote:

they refer to some kind of security system

The security system, eh? Hmmm, it may be that the error message is popping up due to the system being triggered. 🤔

If it is the security system accidentally triggering, usually 24 hours helps calm things down. So, for example, if your last attempt was at, say, 10 a.m. today, try waiting until 10 a.m. tomorrow, clearing your browser cache, and then taking a peek to see if your request was processed before trying it again.  

- EA_Lanna

In fact, it doesn't help me at all, I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing.

EA_Lanna​ 

Hi AuRuS_RL​,

M1mimiAsuna wrote:

I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing

Hmm, ok. 24 hours usually does the trick if it is the security system being triggered.

Let's see...

• Is it asking you to verify the update with a security code? Are you able to get the code and pop it in to process the email update change?
• Do you have access to the email address currently registered to the EA account? 

- EA_Lanna

EA_Lanna​ 

Of course, I have full access to my online mail and data, but I've been having this error for 4 months now anyway.

Hi AuRuS_RL​, 

Ok, hmmmm. 🤔 You've done the best thing by reaching out to our support team. They'll be able to look into the account for you and help more from there, as there isn't anything else you can do to solve a security system trigger. 

- EA_Lanna

EA_Lanna​ 

To my question "what is the error and when will it go away?" tech support does not tell me and simply answers "try it again," but this has been going on for four months. 

I no longer know what to do in this situation, and I don't understand why, as the official and sole owner of my account, I don't have the right to change my data.

Hi AuRuS_RL​,

AuRuS_RL wrote:

I no longer know what to do in this situation,

I understand why you'd feel like that. It sounds like this has been a loop you've been trapped in for a while, and the solution you've received from the support team hasn't been solving it.

I'm sorry there isn't more I can do on this side to look into this for you. We're limited in what we can help with through the EA Forums, and account information/specifics are one of those areas we wouldn't have visibility into - it requires verifying the account, which only the support team can do. 

All I can recommend is to continue with the support team. It may be a frustrating experience, but they are the only team that can verify the account to help make account changes if you're not able to do so yourself. If they can help update the information, they will.

- EA_Lanna