Can’t Install EA app on Windows 7 – Error INST-21-25006

Three days ago, I tried to run the Sims 3 but EA app was giving an error, It said that it was downloading something but it suddenly disappeared. So I tried to reinstall the app but it didn't work. It gave me an error during the installation:

My System is Windows 7. What can I do to solve this please?

Thank you

As of the recent update, win 7 is no longer supported.  EA APP is forcing win 7 users to update to win 10 just to play games that don't require win 10 to launch.  Thank EA for this.

I have command and conquer games saved to my external hard drive. Before I would click and play; now I need the app and login which is pain. Now EA app wont launch and I tried to re install I have this code. I have window 7 and it worked well.

Can we by pass the EA app to play if games saved on HD as i did years ago?

What does this code mean and how to resolve?

 Thanks

I figured that might've been the case. Thank you for that information. That's just a shame and I'm still disappointed, even if I knew it was inevitable that I'd be updated out of my games eventually.

so we windows 7 users are left out now ? that’s extremely unfair, i’m literally forced to buy a new pc to play sims just bc sims doesn’t start without the ea launcher that just works with windows 10/11, thanks EA 

Just FYI, the EA App no longer supports win 7.  The current March 2026 App update requires win 10+.  It will download but will not apply because win 7 OS doesn't have the Win 10+ OS that allows the application of the update.  Win 7 users are effectively locked out of the App when the games they own don't require Win 10 to play (mass effect series, dragon age series, sims).

I am on Windows 7. I accept that it's likely I just need a newer computer. I'm just disappointed because the EA app was working just a day ago. I saved and exited The Sims 4 yesterday and suddenly the EA app was no longer working. All my games are still installed, but now I can't play them.

that’s odd because it worked a few weeks ago. 

EA_Aljo​ SteamOS (Linux, Steam Deck OLED) The EA App itself does work on Steam Deck (I am currently on the EA App right now, playing The Sims 4 via Steam, installing The Sims 4 Horse Ranch) but currently, attempting to *install the EA App itself* is glitched out at the moment.