Cannot add items to my cart?!
Only on some Sims 4 expansion packs I cannot add them to my cart. Only those that are not on sale can be added but those are on sale cannot be added to the cart like Lovestruck or For Rent. Apart fro...
Forum Discussion
I can't add to the cart any pack and I can't buy anything from the app (ref#54001).
EA_Solaire
Community Manager
Community ManagerHi hadar20225
These steps should help clear this error up for you:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
thank you for answering after the sale ends
I did all of that and it still doesn't work. now that the sale anded I still can't buy anything.
I probably had the worst customer service experience regarding this issue. I waited for around 2 hours to connect to an assistant, told that I tried everything mentioned in this message and none of them worked. The person recommended me to buy the pack via the website, which also does not work at all (the button "proceed to checkout" was clickable but did not respond). After that, I was suggested to use a different payment method, in my location the only payment method supported is by a credit card; but the person kept telling me the same "please use a different method" "it is not supported" "you can use either a credit card or iDeal" "iDeal is not supported in my location, am I not being clear?" then, I was told they have nothing to do with their side. Sure, as a customer, I need to find a way out, even to BUY THE GAME.
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