Only on some Sims 4 expansion packs I cannot add them to my cart. Only those that are not on sale can be added but those are on sale cannot be added to the cart like Lovestruck or For Rent. Apart from Sims 4 expansions that are on sale I can add any other thing. It says something went wrong while adding items to the cart or gives the error ref #pricenotfound. What is the solution? I have tried app recovery, restarting trying to buy from the web site etc.
thank you for answering after the sale ends
I did all of that and it still doesn't work. now that the sale anded I still can't buy anything.
Same here for few weeks now
I managed to buy a kit, which is not included in any sales, but I cannot add The Sims 4: Lovestruck to my chart (it is now in sales). None of the solution proposals worked. I am a Mac user.
I probably had the worst customer service experience regarding this issue. I waited for around 2 hours to connect to an assistant, told that I tried everything mentioned in this message and none of them worked. The person recommended me to buy the pack via the website, which also does not work at all (the button "proceed to checkout" was clickable but did not respond). After that, I was suggested to use a different payment method, in my location the only payment method supported is by a credit card; but the person kept telling me the same "please use a different method" "it is not supported" "you can use either a credit card or iDeal" "iDeal is not supported in my location, am I not being clear?" then, I was told they have nothing to do with their side. Sure, as a customer, I need to find a way out, even to BUY THE GAME.
