Forum Discussion
GlazeCutieShy
1 month agoNew Novice
If this helps in any way, it looks like even if I buy the game (specifically the Celebration Edition) I won't be able to access it.
EA_LunardustCat
Community Manager
1 month agoMay I ask how you purchased your EA Play subscription—directly from EA, via Steam, or via Xbox Game Pass? Also, could you confirm your region?
- GlazeCutieShy1 month agoNew Novice
Purchased directly from EA, and both regions on my PC and under Account Information match.
- EA_LunardustCat1 day ago
Community Manager
Hi there, sorry I missed your earlier reply.
Could you please contact our support team so they can take a closer look at the account? This sounds like it could potentially be entitlement-related, so our support team would need to check whether the EA account has the correct access. Thank you!