Forum Discussion

takkun_309's avatar
4 years ago
Solved

Cannot install EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) None
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 08.04.21
Summarize your bug I cannot install EA Desktop after uninstalling
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to install the app
What happens when the bug occurs? States I already have it installed and asks if I want to boot, opens a File Explorer window in the System32 folder
What do you expect to see? The app installed.

I cannot re-install EA Desktop. I had it installed and it was working fine, then one day it starts saying "Oof, something exploded" every time I try to launch a game or launch the standalone app. I tried to uninstall the app through Add or Remove programs and it told me that it couldnt find the uninstall.exe. I used Revo uninstaller and got it uninstalled, now whenever I try installing it, it tells me it's already installed. So far I've tried:

-Deleting EA Desktop entries from the registry using Regedit, CCleaner, and Revo

-Deleting EABackgroundservices

-Making a folder in C:/Program Files for Electronic Arts and running the app as admin

-Running as admin from Downloads and Desktop

-Installing from/to a different drive

-Uninstalling and reinstalling Origin

At one point I somehow got it reinstalled but every time i logged in it gave me a 10005 error code. so I uninstalled it again and then every time i click "Let's go" it went through downloading stuff and stopped stating I already have it installed. Now after a reboot it jsut immediately says I already have it installed. I really don't know what to do anymore, any ideas?

5 Replies

  • I am also having this issue, I tried to follow the clear cache on the EA page did exactly what it said, after that i couldnt unistall the app. Used Revo and got it all unistalled cant find any trace but it is just saying you already have EA Desktop installed and the optionos are launch EA Desktop or close that is all i get.

  • Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Application Installer
    When did this happen? (dd.mm.yy hh:mm) 04/15/2021
    Summarize your bug EA desktop failed to launch (clicking open did nothing even as run as admin) Uninstall failed (even as admin said uninstaller is corrupted ) Manually removing the files did nothing Can't fresh install despite all files being removed as installer just says its installed and gives no option to redownload files.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Like I know booted up today and nothing works
    What happens when the bug occurs? You cant play your games, use the ea desktop, or do anything
    What do you expect to see? A working desktop app

    Seriously fix this

  • Product: EA Desktop
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) error code CE:10005
    Which client functionality are you experiencing this bug with? Other (Please Describe)
    Please describe Can't log in
    When did this happen? (dd.mm.yy hh:mm) April 26 2021
    Summarize your bug It will not let me log in or play any games
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Log in
    What happens when the bug occurs? Every time
    What do you expect to see? error code CE:10005

    Anyone else getting error code CE:10005? I can't log in

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